First impressions are most important in future dealings with any business or company. Chris Harnden was our first contact with FCI and his warmth and friendliness made us feel that we were dealing with the right company for our new rugs. All further contacts with FCI were handled in the same way.....friendly and knowledgeable. We were notified of any changes or delays with an apology for having to do so. The carpet layers came when they said they would and stayed until they were finished. They did a beautiful job and I love the look of my new carpets. Thank you FCI for a job well done and a special thanks to our new friend, Chris
3100 N Hopkins Rd Ste 101Richmond, VA 23224
From Business: In early American times, heart pine was used by colonists for everything from flooring to stair treads, paneling to interior trim. Builders during the Industrial …
Serving the Concord Area.
From Business: Greenpointe Wood Flooring Supplies is a locally-owned business that has been in the flooring industry for years. We are your access to professional wood flooring …
I love the detailed explanations throughout the whole decision making process. As first time homeowners, we have never gone through a flooring project. Bryan was very interactive, helpful, and gave us great information on the timing of the materials. FCI communicated very well with us regarding the materials arrival and the timing of completion, which was very volatile because this was during the Christmas and New Years holiday.
Wonderful!Pretty much everything. Selection, competitive pricing & excellent service from Bryan & the installers. Bryan went out of his way to address my concerns. I love my beautiful floors in my kitchen, dining area, laundry room & office. You can use my first name ONLY to promote your products.(Score 10 out of 10)
I love their selections of outdoor tiles. The quality looks great. Staff said it can stand different weather conditions. I'm so happy that I found them.
We got our engineered hardwood and our carpet from here, and had an AMAZING experience! We appreciated the honest information and guidance. We loved that there was no pressure, and that the staff was extremely knowledgeable about all the products. We really did our research in the area, and there is nowhere better in price, quality, or customer service!
Excellent service and attention to detail
We would also like to commend the father and son team who handled the installation: Steve and Anthony. Their work ethic is beyond reproach, their skills absolutely first rate. If we asked for any extra attention to details, such as removing marks or smudges or touching up with paint, they never questioned our concerns and always went the extra mile to ensure our satisfaction. Thanks, guys." John K. H.
I went here for my carpet needs last year, and I was immediately greeted by an enthusiastic salesperson. They gave me my space, and there was no pressure. All of my questions were answered, and it was very smooth. Selena G.
My new floors look amazing now with the help of The Floor Store. They replaced our old carpet with bamboo floors. They really add to the Asian theme my wife has followed in decorating our home. They had a large selection of styles and this one really hit the spot. The service was very helpful on narrowing down our choices. Ronold S.