Kelvin Brown & Associates. Had my taxes for 5 weeks, had to call in every week to try to get a response as to when my taxes would be filed. I was expecting a large return. Jackie Stevens was my tax preparer. She waited and ignored my emails for weeks waiting for my proof of insurance, which I had told her weeks PRIOR was coming but it would take a bit and that she can use my email as proof of my responsibility for that. I wrote in today to Karol asking if it was going to be 5 weeks again this year for my taxes and if they are too busy I'm happy to go somewhere else. She wrote me back rudely and defended the actions of Jackie, had incorrect dates for when they RECEIVED my taxes, and told me to go elsewhere. If you want the run around as to when your taxes will be done come here!
we are a BBB accredited business
We had great service, and I knew I could count on Michael to bring this transaction to close. The client is very high-strung and required a lot of attention, and Michael came through! We did not close on time at no fault to Prospect Mortgage. Thank you, Michael, the client thinks you are amazing.
Very courteous and professional. Always answered my many questions quickly.
Dominic was able to take over the deal at the last minute after another lender failed to perform. Dominic and his team were able to get the transaction closed in a timely, efficient manner with outstanding customer service.
They were great and answered all my questions and, as a first-time buyer, I had several. I have referred my employer to them and she is in the process of working with them.
He was proactive. Always communicated. He was fast, along with his associates.
Brian closed way ahead of time! Awesome, as usual.
Dominic relayed information in a timely fashion and performed at all intervals for time-lines.
Robin was very helpful, explained options and remained professional throughout the whole process on every level.