If I could give negative stars I would. I have internet only with TW and it has not been working for well over 2 weeks. I called and asked them to ship me a new modem to try that first since I work most all hours that they might send a technician. They said I would have to pay $9.99 shipping and I agreed to that because that is cheaper than taking time off work to wait for a technician to arrive, even if it is within a one hour window. It was promised to arrive WEDS. of last week. I did not receive, but had a very busy work and personal schedule so I did not have time to call them again until Monday. They tried to tell me a modem is missing, but they could not locate any tracking information or anything else to prove they ever shipped it. They finally agreed to send another and I was to get in 2 to 3 business days. It is Friday and I still do not have it. When I called they can find no evidence that one shipped to me. REALLY?? Nearest store open Sat. is hour+ trip. Stupid!
Terrible Customer Service! I switched to a different provider and called that same day to discontinue service. The agent ignored my request and I received another month bill. I called a second time only to be told my account was still active and even though my number had been ported to a new carrier I was still liable for the charges. Terrible service!
Ok, let me clear something up before I write this review. Time Warner does not deserve a 4 star rating, but if you need help with your Time Warner Cable account, this is the number to call. I have put off making a customer service call for weeks now because I had such problems setting up my account. I spent 7 hours on the phone and talked to at least 16 people (not a joke, I wrote down each name as I got a new person on the phone) and finally told them to just come out and shut down my account before anything got taken care of. So when I made this phone call, just to find out why only two devices could sign into wifi and nothing else, I thought that I was going to be on the phone forever. But the customer service rep new just what to do and I was off the phone in 20 minutes with everything working just like it is supposed to! I saved this number in my phone so that I can always call it when I have problems!
Stopped in AT&T store rather than call. Awesome service at Polaris Pkwy. Had product I needed, asked if i was happy with my iphone 5, my at&t service, answered questions. Will go there directly & bypass calling cust serv #.