Terrible terrible service! Can't properly measure. Will lose suits from the wedding party. Can't seem to get the suit shipped correctly to out of town members of the wedding party. Don't seem to grasp the basic concept of how to treat a customer or what good service means. After all of their mistakes, they will treat YOU as a bother. Really quite unbelievable! If you want peace of mind when suiting up your wedding party, go somewhere else!
The staff treats customers like they are a bother. Got measurements wrong. Lost a suit. I received three different suits, all of them wrong. No apologies. No attempt to accommodate or compensate for numerous trips because of their ineptness. DO NOT pay in full up front. They consider their job done after receiving your money. Beter yet, do yourself a favor, and go anywhere else for your wedding attire!
I had an issue with the fitting of my suit when I went to pick it up and they said come back the next day and it would be fixed. I came back the next day to pick up the suit and it was fixed in the arms but I didn't know it wasn't fixed in the back because I wasn't in full suit when I re-tried on the jacket. When I was at the wedding in full suit my jacket was to tight and I stuck out in the back and it was tight on my chest. After the wedding I returned the suit and asked the manager for a discount on the rental due to the embarrassment of the tight suit. The manager said it looked fine and he would not do anything for me. he had no customer service experience and was very rude and did not care to resolve the issue. I told him I would Yelp about this horrible experience and he didn't even care. DO NOT GO TO THIS LOCATION. Customer service is the worst. They do not care about their customers at all
love this store. got the right clothes in the right size. ive been here 4 times and never been unsatisfied.