Value City Furniture Corporate Headquarters
4300 E 5th Ave, Columbus, OH 43219
Phone: (614) 478-5650
No coupons available
Horrible experience, came in the Easton store on 7/1 and was treated very rudely, I was looking for the pink chair with the ottoman and was told that they didn't have anymore. I asked if they could reach out to a different store and the associate stated that they probably didn't have any either, without actually confirming. I then spoke to a manager and ended up going to the Polaris location. I was helped by a Tom where I ordered 2 bedroom suites and a dresser with the ottoman and an extra pillow. I was advised it would all be delivered Sat 7/7. Saturday came and only my bedroom suites came and I called and asked for a manager named Chris who was very rude and told me that the chair couldn't be delivered and was for pick up only. I explained that wasn't what was told to me and I had no way to get it with such short notice. He belittled me stating that the chair was only 160 and that they wouldn't deliver anything at that cost, advised I had spent $1,600 and that because I was told this it should be honored. I feel he could've at least gave me a discount and possibly I could've got a uhual or something. I'll never shop here again, never heard of a company that only offered delivery on certain items, I'm a single female which is the reason I opted for delivery. The result was a refund which I am very disappointed, I really wanted the chair. Horrible experience!!!