Top Nails Inc
1957 E Dublin Granville Rd, Columbus, OH 43229
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I had been a customer for at least 10 years. She got a new tech and she did a poor job with my pedi when I complained to Sophia (owner) she didn't give a d**. I returned as she requested and she ignored me so a left outraged. Didn't return for many months. I decided to return to her several days ago and we agreed that I would come back yesterday @10 am for an appt. I arrived 10 minutes late and was told I had to wait until everyone waiting which were 4 to 5 people not including the fact that all techs where unavailable until all these people were serviced. So I guess she feels like me being unhappy about her techs' lack of performance is punitive or unwelcome judging from her actions. Not a problem for me my money can go elsewhere but I want people to know how unprofessional and the attitude of management is really sad and a lack of empathy showed. If you treat clients who have given you a lot of money over the years like that .. well I never should've been fiving you my hard earned money anyways. I have overlooked many instances regarding your attitude, , certain techs attitudes, being unhappy when I request X and I get Y ..over the years but no more... You should want clients to have a great experience. I was supportive of your business before your clientele increased and i brought many clients to you. Not anymore. You will never have to worry about me returning to your place of business cause no matter how long I have been a client I will never pay to be disenchanted, devalued as a valued client, nor my being ignored, nor pay money w/o being satisfied. It is NOT OK people ...