2590 Bethel Rd, Columbus, OH 43220
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
By Appointment Only: No
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I went here for a simple eyebrow wax. I called to see how much before I came in. I was told $12.00 After I got my eyebrows waxed and was at the counter to pay, they told me $16.00. I told them, that was not how much I was told on the phone. They then laughed and said something in whatever language they speak and said that the $16.00 was tax and tip. I went ahead and paid it, but also told them I was never coming back. I thought that was very shady. Also, I think I should decide how much I want to tip based on the quality of your work and customer service provided.
Worst experience ever! Just spent an hour and 15 minutes waiting for someone to do a basic pedicure. There were only 2 people working and there were 4 women being attended to. I realize they had their hands full, but after 45 minutes of no acknowledgment, they told me I could sit in one of the massage chairs. I then sat in the massage chair for another 30 minutes. The employees had not even the slightest bit of urgency and laughed and socialized instead of doing their clients nails. After waiting a total of an hour and 15 minutes I gathered up my things and began to walk towards the door. The employees then asked me if I wanted a pedicure. I told them I was just going to find another place to do my nails. One of the employees thanked me for being so patient, even though I hadn't even had a service done. I can't even begin to explain how upset I am. I do not recommend this salon. Horrible customer service. Never going back.
I'm sorry but i have nothing good to say about "Star Nails". I just moved to dublin and "Star Nails" is the closest salon to my house ...and was planning on being a regular customer .....NOT anymore. Today I went there and all i have to say is .....Horrible customer service, Sloppy work , and i may not speak the language, but when your being disrespected and talked about....there's no language barrier especially for body language. I was extremely disappointed with the service here...and will drive a few extra minutes out of the way every two weeks to get my nails done ..to where my business will be apprecitated.
06/17/2008Provided by Citysearch -
I am so excited to finally find a nail salon that I look forward to returning to!! I went for a pedicure at noon (normally a busy time for many places) and got right in! Wonderful service - it is a family owned business and you can tell! Everyone is very nice and it is just a relaxing environment. Not to mention the beautiful pedicure I got! I can't wait to go back next month!!
10/01/2007Provided by Citysearch -
I used to just go to whatever nail place was convenient and open before I found this establishment. The service is great and the store is clean. They will even stay open later if you come around closing time.
I regularly have them change my toenail polish now. For 13 bucks, they will not only polish but re-shape and buff your toenails. They really fuss over the job too. One of their teenage daughters explained to me she was going to apply another coat because the OPI color I had chosen didn't look dark enough to her. Another time, I was trying to dig in my bag for some quick dry drops and the lady doing my hands and toes told me very kindly to relax and pulled it out of my bag for me and applied them.
As the other reviewer mentioned, this is a family run establishment. This is the only place I'll go for nails now unless I absolutely need to do them on a Sunday (when, alas, they are closed.)
12/30/2003Provided by Citysearch -
This was a wonderful experience! This is one of the best nail spas around!
The place is clean, fresh, relaxing and enjoyable. The service is great! They are careful about doing an excellent job on polishing, massaging and painting your nails!
The workers have years of experience in LA and other big cities. One of the best parts is that the owners are a family and they are extremely pleasant and considerate towards their customers.