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Neighborhood
Short North
Category
Boutique Items

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05/21/2014

Overall

**DO NOT BUY FROM THIS SITE**

yeah, they are a real business and it's tempting with the discounts and promotions but you will get burned. 4 months and waiting. No email responses, no answers to phone calls.

*****YOU WILL NOT GET YOUR PACKAGE DELIVERED TO YOU!!!!***** this is a scam!

02/16/2013

Overall
Never shop here!

Customer service is nonexistent. I had an issue with my order and got no help at all. I sent multiple emails and called several times with no response.

02/01/2013

Overall

This review is regarding an order I placed through their online shop. I paid using paypal when I placed the order on a Wednesday. Did not receive a shipping confirmation email. I waited a week with no package so I tried calling, no response. I emailed them the following Wednesday and found out they had not shipped my package yet, their website states all product will ship in 2 business days. They did not provide a reason for why my package was delayed.



They promised they would ship the next day. No shipment confirmation the next day so I emailed them again and asked to have a refund, the following Friday they claimed the package was already shipped and refused to refund my purchase. Right after this email I received the shipping confirmation. The confirmation from USPS said it was mailed out that day. I spoke with the owner and he refused to give a refund or take full responsibility for the issue, he tried to peg part of the blame on USPS and claimed they had a lot of orders and could not fulfill them in a timely manner, he offered a $50 credit that I declined, I would have rather paid full price and dealt with a professional store.



They receive one star for bad customer service, slow shipping, lack of communication, inaccurate claims on their website. Maybe the brick and mortar store is better, but after talking with the owner who offered no solutions to the problem, I would avoid this store. Also their return policy lacks clarity, using a discount code made my purchase ineligible for refund AND exchange. Heaven forbid you order the wrong shoe size and get stuck with it. Stay away!

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