NTB-National Tire & Battery
2437 Billingsley Rd, Columbus, OH 43235
Parking: Lot, Free
Wheelchair Accessible: Yes
Price Range : Average
No coupons available
12/27/2011Provided by Citysearch -
I have waited a few days after my encounter with the Assistant Manager Joe McCann before writing this review. I have bought many tires from other NTB outlets with complete satisfaction.
On this occasion, I was referred to this store by the guys at the Tuttle Crossing Store because this store had the tires that I needed in stock. While there, I bought one Michelin tire that became the spare. The spare matched the other three tires, so that worked out well. I told the sales person that I would return in a month or two(before the snow started to fly) to buy additional tires. He said that would be just fine. He'd get them for me. The new tire became the spare and I put no wear on it.
In December 2011, when I started researching replacement tires, I found the Michelins a little cheaper at Discount Tire, so I went there. When I got there, the sales person looked at the spare and asked me where and when I had gotten it. He informed me that the tire that I had just purchased at NTB-Billingsley Rd. was three years old and that Michelin had discontinued making the tire. So, I really could not match the spare to other tires because the replacement Michelins had a different tread pattern. He advised me to try to return the tire to NTB-which I did. Unsuccessfully.
At first, Joe McCann, the assistant manager refused to even talk with me about a refund because the manager was off that day. Finally, he took a look at the tire and saw that it indeed had been made in 2009 and was very nearly 3 years old. He confirmed the fact that the tire had been discontinued. I told him that I had been assured by the previous NTB salesman that I could match the tires in a couple of months. He simply told me that that salesperson was no longer employed by NTB.
Very reluctantly, Joe McCann called the store manager and quickly told me that there was nothing that he could do. I was free to contact Michelin.
I was very upset because they sold me a discontinued tire that was nearly three years old and told me nothing about either situation when I paid over $300 for the one tire.
Please be careful about buying from this particular store. They are more interested in selling tires than customer service.