1455 Auto Mall Dr, Columbus, OH 43228
Parking: Lot, Free
Wheelchair Accessible: Yes
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I have purchased many Kia cars from Hatfield. I recently had my wife's Kia Soul in for service. It only ha d 32000 miles on it but the A/C had quit. Found out that freon was low. I was originally told when I called that it was under warranty. The AC unit was under warranty but low coolant was not. The service manager was very sorry and polite about the bad information and took care of the problem anyway. This was a $190.00 mistake on their part but were very apologetic and professional. Thank you Hatfield. You didn't have to do that but you have a customer for life. Also my salesman ( Dustin Durzo ) was very helpful and got the best rate for us. Very honest young man.
VERY UNPROFESSIONAL DEALERSHIP. SERVERAL THINGS HAPPENED TO US.
1. HATFIELD ASKED FOR MY WIFE TO FILL OUT A CREDIT APPLICATION, EVEN THOUGH WE TOLD THEM WE WANTED TO RUN THE TRANSACTION ON MY CREDIT ONLY, 5 DAYS LATER WE GET A CALL FROM ANOTHER DEALERSHIP IN THE SAME AREA THAT MY WIFES CREDIT APPLICATION WITH HER SOCIAL SECURITY NUMBER WAS BLOWING DOWN THE STREET OFF GEORGESVILLE RD. HE WAS KIND ENOUGH TO HOLD IT FOR US, AND WE PICKED IT UP LATER. WHEN I SPOKE WITH PHIL THE SALES MANAGER HE SAID THAT HE LOCKS THE RECORDS AWAY, AND KEEPS THEM. I ASKED HIM HOW OURS GOT OUT, AND HE COULD NOT PROVIDE A GOOD ANSWER.
2. THE KIA DOES NOT HOLD ANY TRADE IN VALUE. AFTER MEETING WITH KIA TO TRY WORK OUT A DEAL ON TRAIDING IN A 2008 KIA, THEY DIDN'T EVEN OFF 50% OF THE LOAN VALUE ON THE CAR.
3. THEY ASKED US IF WE WANTED TO TAKE A TEST DRIVE. WE DID. WHEN WE LEFT THEY SAID FOR US TO PUT A COUPLE OF GALLONS OF GAS IN THE CAR, AND THEY WOULD REIMBURSE US. I PUT GAS IN THE CAR, AND NEVER RECEIVED MY REIMBURSMENT EVEN AFTER TURNING IN MY RECEIPT.
THE ONLY POSITVE THING I CAN SAY IS THAT OUR SALESMAN WAS A PROFESSIONAL, AND SEEMED TO BE TRYING TO WORK US OUT A DEAL THAT WE ALL COULD LIVE WITH. BUT HE HAD JUST STARTED AND HAD BEEN WITH GERMAIN TOYOTA FOR YEARS, MAYBE THATS WHY