Googoo Car Wash

I visited your facility on 2/20/16 at 12:21pm, and sat in line for 47 minutes. I paid for my wash, and selected the $18 package...then a young kid comes out and gives me a coupon for a $7 free wash, and says sorry it's broke..... What? I waited almost AN ENTIRE HOUR and paid, and then I'm told I can come back for a wash that is $7 and can not be refunded my amount? Then a heavy guy with brown hair named Brian comes out and hand writes "free $18 wash" on a gift card envelope. So, I went back to work, and decided maybe after work SINCE I ALREADY PAID $18 WITH NO WASH, AND NO RETURN, I would try this again. At 4:58pm I entered the complex and went to the end of the line... waited until 5:37pm. I drove up to YET ANOTHER BROKEN WASH! Twice in one day? I wasted a CONSIDERABLE AMOUNT OF MY DAY IN LINE FOR A $18 CAR WASH THAT I PAID FOR, WAITED TWICE, AND DID NOT GET. I am absolutely livid, and as my first experience with Goo-Goo and will absolutely never be back nor recommend this facility.