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STEER CLEAR from these guys! Do not trust them. Columbus Worthington Air tried to SCAM us into buying a new furnace when we only needed an easy repair. Their technician came to fix our furnace that had stopped working on Nov. 22nd. After a brief examination of the unit, James told us we had a cracked heat exchanger and that it would cost over $1600 in labor to fix (the part was covered by warranty). James recommended we not repair the unit because if we did the repair, the unit would probably just break again. James said the only real choice was to replace the unit. We asked him to just fix it (we had no heat and could not afford a new unit). He then told us it would take up to four weeks to get the part. (Our heat was out on a freezing day and he left us with the possibility of heat within 4 weeks - seems pretty thoughtless and detached to me). He strongly pushed the purchase of a new unit - over and over and over again. We chose the repair and he left -never to be heard from again. Neither James nor Columbus Worthington Air have called us to follow up and schedule installation of a new heat exchanger.
We found another company (Custom Air) to fix the unit. They said that the heat exchanger was not cracked and that the first technician could not have even examined the heat exchanger in the short time he was here. Custom Air fixed the unit for about $200. Custom Air was fast, friendly , trustworthy and they did the job!
We do not recommend Columbus Worthington Air. Don't waste your time. SCAM!!! They are not trustworthy, and they just want to sell, sell sell.
I would highly recommend that you find another heating company before you attempt to take your business to Worthington Air in Worthington, Ohio. I had a heating issue on a cold night. I had dealings with Worthington Air at an office building in the past, so I called them first. The tech that called me back, a Justin, was courteous, but told me that they couldn’t perform the service that night due to the two techs having already left for the day that had the tools for oil furnaces. Being someone that works all day, as does my wife, I asked Justin if I could get service after six on the next day. He said “absolutely, we just can’t do it tonight”. Rather than call someone else, we sucked it up and lived with a cold house that night, rather than try to get someone else out. I should have called someone else. At 8 AM the next morning, I got a call from Worthington Air. They informed me that they would only work on an Oil Furnace that they installed. I tried to talk to their service manager, a “Bobby”, but they refused to fix my furnace, regardless of the commitment that their tech made.
I am writing to compliment Columbus Worthington Air, and in particular, Service Technician Shane M. for an outstanding service maintenance call completed on Sunday, December 2. My original appointment for seasonal furnace maintenance was scheduled for Monday, December 3. Sunday afternoon, I received a call from the Columbus Worthington Air dispatcher noting that a technician was in my area. If I was interested, they could stop by and take care of the maintenace call that afternoon rather than tying up Monday morning. I said that was good, and within an hour, Shane arrived and took care of the maintenance call on my new Bryant unit which was installed in June. Shane was professional, courteous, and completely knowledgeable about my unit and all of the peripherals, including my Humidifier. He did a thorough job on all of the required items, and also reset our digital programmable thermostat to better accommodate our scheduled preferences. I was totally impressed and satisfied with the job Shane did and in the manner in which he represented his company and himself. I strongly and happily recommend Columbus Worthington Air for all HVAC needs and once again compliment Shane M. for an outstanding job.
Rich Martorano, CPA, CGMA
Phone: (614) 771-7001
Address: 6363 Fiesta Dr, Columbus, OH 43235