3923 E Main St, Columbus, OH 43213
This company has TERRIBLE customer service. I placed an order 12/12. By 12/21 I still had not revcieved this. Upon calling I was told it would ship in 7 days from the warehouse. by Today 1/9 i STILL don't have it. I called to follow up and the gentleman did call the company and they informed him they just got it in YESTERDAY & shipping today. When I asked to have it shipped priority since it had been order almost a month ago & it was a birthday gift that was not recieved in time for my husband to have for his birthday, I was told that the boss said that since Carhart has been so behind they just take their word for it on shipping times but it is out of their hands. IT HAS BEEN A MONTH?!?! HELLO!??? Not even offered a discount or anything!!!!!!!!!!
I wanted to thank the employees that helped me out with a last minute Christmas gift for my brother. I had done quite a bit of research on gloves that were waterproof, insulated, flexible and had grips for my brother who is a firefighter. All he wanted was a good pair of gloves that fit the above description so that he didn't freeze while putting out fires. I happened to come across Columbus Supply while searching the internet as they had the best assortment and the lowest prices. I ordered a pair of gloves that were $107.00 from Columbus (other stores ranged from $112.00-$125.00). Two days after ordering them, I received notice that my order had been received and was about to ship. I sent a quick email to request a size change and the employee responded almost immediately and ensured that the gloves would ship in the new size. I received the gloves three days later and was pleased that they had come in time to give at Christmas considering I had ordered so late. The employees at Columbus were so helpful in answering my questions about the right product as well as responding quickly to emails. Thank you for your service. I definitely will recommend this business to my brother's fellow firefighters as they are all after his awesome gloves!
(NOTE: Wouldn't let me respond to the comment, sorry for the self-rating) Unfortunately, this is not the whole story. The product (a lightbar, ~$800 sale) was not defective, it simply would not fit on his truck, despite his efforts to bend the product to fit. He wanted to return the product, which we accept according to our Return Policy clearly outlined on our site, however he did not follow our instructions to ship it back to the factory, but rather shipped it back to us. When we received the item, we gave it a cursory inspection and saw that it was partially damaged (he had bent the mounting brackets in an attempt to make it work on his truck). We then shipped it back to the factory so that they may determine if we as sellers will get refunded for the item. If we do, then we will refund him his money according to our Return Policy. This has all happened in the past 24 hours, and as we shipped the lightbar back to them yesterday, they still have not received the light to make said determination. On a side note, this customer was increasingly aggressive, threatening, and rude not only to everyone he spoke to at our company, but when we complied with his request to give him the contact information for the factory (our supplier), he called them and began using profanity and shouting at the woman who answers the phone there. She then called us very shaken and confused, telling us she simply had to hang up on him because of how belligerent he was being. We have every intention of returning this customer's money; we're not in business to screw people. We just can't simply refund his money without knowing whether or not we will be refunded, since the item was damaged. This customer does not want to accept responsibility for damaging the product and not following return instructions, and if he does, in fact, fight with his credit card company, he will not get very far, as we have all the paperwork and tracking numbers proving we did everything right in this situation.