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More Info

Brands
invisalign, zoom
Neighborhood
Northgate
AKA

American Dental Ctr

Sahel Farhangi

Categories
Other Information

Insurance: Delta Dental PPO, DeltaCare USA, Delta Dental Premier

Reviews

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annie.billman

02/10/2014

Overall
Lying about cavities

I went to this dentist for a regular check up. The hygienist was very nice and said I have very clean teeth. The dentist then came in, looked at my teeth for 20 seconds and said I had the cavities. I was skeptical since I hadn't had a cavity before, so I didn't get them filled. I went to another dentist for my next regular check up - I didn't tell him about my experience with American Dental - and this new dentist said I didn't have any cavities or deterioration at all. I will never go back to American Dental - they were going to drill my teeth just to get a bit more money out of me.

johen811

09/08/2009

Overall
Please choose a better company

I have anthem insurance, I was misquoted services and a $50 service turned into a $900.00 mistake made buy this company. I knew my insurance, I asked the right questions and still their carelessness cost me HUNDREDS! To top it off, I received the most rude, unhelpful, disregard for the situation. They could not bother to even return my call until I reported them to BBB. Even then, they only called me once and reported information they told me to the BBB that was just a LIE. They are untrustworthy and the most RUDE unempathetic company I have every dealt with. Just an example, After many unsucessful attempts to contact this company, I was promised a call back on a Monday, on Wednesday I went in and was told "I was going to call you tomorrow" and then called disgruntled . Well ,I wonder who wouldn't be when you are being asked to pay $900.00. I was then refused any information about the GM and told she wouldn't take my call anyway.



Please go to a company that deserves your business. In this economy, we can't afford to reward this type of interaction.

hgore1

12/13/2007

Overall
Poor, Rude & Inconsiderate - Will Never Go Back

What ever happened to "Customer Service"? After todays experience, I will never go back to this office agian! After being taken back to be prepped, the lady who was to prep me..walked down the hall & passed back by in her coat stating that she had errands to run, had to go to the post office & get a bite to eat... Naturally you would assume that no one is just going to leave you sit. That perhaps someone else is going to take care of you... Not today. I had explained that I had to take time off work for my appt & it was very important to keep on schedule, I was assured it would not be a problem. Well after 15 min. passed, the dental tech came & said it was only him & the doctor, that the girl who was to take care of me left but that he would be w/ me in 10 min to get the procedure started. Thinking, I would be helped in 10., I waited. Well 10 min. went by & he came back to say he would be right w/ me... never happened. They left me sit in a chair for 45 min, w/o any help... Had I known it would be an hour to an hour an 20 min just to get prepped, like anyone I would have rescheduled... but that wasn't the case. My time along w/ every patient out there, Our time is just as valuable as anyone working in this office. Upon making a complaint.. no one offered to resolve the issue or even just give a simple apology... Instead the response was "What do you want me to do"... Guess I wanted service in a timely manner as any patient would. I will go to another office & pay out of pocket before ever going back here again..

The service is ver poor & I was treated as if they could really care less.... Its unacceptable to treat anyone this way & then to be rude about it as if I had created the problem... just goes to show that common courtesy & repspect does not exist in this particular office...

Details

Phone: (614) 901-0939

Address: 2086 E Dublin Granville Rd, Columbus, OH 43229

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