AccountempsAdd to Favorites
Saved to Favorites
My 76 year old parent needed a new phone. I called and ordered one, he lives in Virginia and I live in North Carolina. I called the Va office and they said they would set the phone up for him. When the phone arrived they would not set up it up as they said they instead told him there were account issues and sold him another new phone for 100$ He is on SSecurity and could not afford this but since he needs it because of health issues he bought it anyway. The new phone they sold him didn't not work or he was unable to program and the line did not work for four days. His friend in Va knowing his physical health and the necessity of his phone line transferred the number out to a prepaid line. Now your company says I owe the 200$ for canceling his line which I did not do. His line was canceled because your employee's saw an old man coming. One who they could sell him some thing he did not need or know how to use and instead of taking the 200$ off my account because they were greedy and wanted to make one more sale. My family with three small children who watches its budget very well, now owes your rotten company another 200$ for absolutely nothing! Once my account is up because I have your stinking contract to contend with I will go to anybody else that has better customer than you do.
I Upgraded my wifes phone with an $18.00 free upgrade charge. I purchased a $29.99 after a $100.00 mail in rebate???? Which they denied. I took my new phone home to my wife for mothers day (10 minutes later) she opened the box and the crystal was broke and the SPRINT store wouldnt take it back because SPRINT doesnt cover physical damage.( I had just left the store.) Now Sprint is threatening to not advertise with FOX news because they arent nice to Pres. Obama. What a rip off
I have been a loyal sprint customer for 2 years now. In September of 2007 I added another phone onto my plan. Over the course of the next year I called sprint numerous times with issues about my bill being so high only to be given the run around. On December 26th 2008 I called to cancel the 2 useless phones from my plan and wanted to keep just the one remaining line and I was informed that since I signed up in September that I had been billed $50 too much on every bill explaining the high cost of every bill. They proceeded to refund me for 2 of those 15 months and told me that there would be a claim put out for the rest. They also told me they would contact me with the result in no more than 72 business hours. After not hearing from them in this time frame I called the customer service center once again to see what was being done. After spending over an hour on the phone with 2 supervisors I was told it was my fault for not catching their mistake and that I would not be refunded the $550 that I had over paid (I was credited a total of 4 months is what they told me). This doesn't include numerous late fees that I was forced to pay because of disputes with my bills. So what they said is it was my fault that they signed me up wrong and I would not be getting anything back. The funniest part about the whole story is they said that they credited me in Febuary for this issue for the month, yet for some reason they didn't fix the issue?! Needless to say, my plan expires this month and unless I receive a full refund for everything that I have overpaid I will not be renewing my contract. I also plan on copying this review and posting it on every possible consumer review for the company so that I can prevent other people from dealing with what I consider to be by far and away the worst customer service company that I have ever had the misfortune of dealing with. PLEASE people, spare yourself the headache and the constant grief of dealing with this company. If sprint does get a copy of this, my name is Zebediah Roberts and I live in columbus ohio. Due to the originality of my name, I don't think it will be hard to track me.
I have been a customer of Sprint for quite a while. I have purchased 2 Samsung Instinct phones and have had TERRIBLE issues with them I have taken them to the service center like they have advice me. I got a replacement phone that was worse than the one I had to begin with. Now the second phone is doing the same thing. SPRINT had called me back while I was at the repair center the agent there SAW the phone freeze and me unable to answer the call lost touch with the ONLY agent that seemed to care. I have been transfer from DEPARTMENT to DEPARTMENT and I do not get the ONLY thing I want, the corporate number. I have had my account UNDER MILITARY SUSPENSION while I was serving my country from AUG of 2006 to MAY 2008. I returned to the states and wanted to activate my account, It did not exist anymore. I choose SPRINT because is the only company that I know of that provides service in the base I work at. I have spent lots of money for top of the line phones in conjunction with the high-end plan, Instead I get treated like I bought a $50 phone with a $30 plan. To make matters worse I still keep my part of the contract I STILL PAY MY BILL ON TIME, EVEN WHEN I CARRY NON-WORKING PHONES.
My service was interrupted because my mother's Amex chargeback a payment that was not authorized. I have contacted Sprint several times to cancel this continued transaction but no avail. I have been blown off by Sprint finance customer reps 4 different tymes in 1 day. Everytyme i have aproblem with my account i contact customer service i get the run-arounds.I pay my bill consistently every month,i am suppose to have a unlimited spending limit. My phone is a value part of my business and this interuption is hindering my business contacts. I am currently looking for another carrier.Too this day (07-14-2008) I am still without service and no gradification from your customer service employees.I have requested for a number for Sprint Corporate Office, when talking to a customer rep, they would give me a number for another department other than what i have requested.This not the first tyme i have had problems with Sprint Customer Service,Finance Reps, Fraud Department or Cancellations Department. So much chaos with this can't bare this anymore. I have been shown no respect as a value customer as was said by some customer reps.! Ineed to talk to someone that is knowledgeable as to customer relation...ASAP or I will cancel
Perry L. Diggs
Perry, I do greatly apologize for all the inconveniene and frustration you have experienced with sprint/nextel. Unfortunately us reps don't have the number to corporate office. The number used to be on sprint.com but it was taken off months ago. Alot of us employees at the call centers have been getting the runarounds with the general managers of the sites to call corporate ourselves b/c there is alot of fraud going on in the call centers. There are times when more than half the site, people are missing over $300 from their checks and it's unexplained. So when a customer calls in frustrated the rep doesn't care about their problems and are unmotivated to resolve your issue b/c we're getting a doodoo stick also. Majority of the time you are being rushed off the phone or passed to the next rep is b/c the rep that transferred you are busy trying to get you off the line or simply won't answer the call and you're listening to dead air b/c they are trying to get their stuff taken care of. And quite frankly to them your services don't matter b/c their check is short and they are wondering how are they going to feed their children, pay their rent and keep their lights on. I myself am on the web now trying to find the number to corporate b/c a few employees of mine are forming a union to put an end to this. I myself am one of those reps trying to find a way to feed my children tonight and figure out paying the rest of my bills without getting behind. With jobs scarce nowadays it's hard to find another job so it's easier said than done to say "get another job". But I will definitely look into the issue for you and give you a call back. And once I find the number to corporate, I'll give you that number also. Again I do apologize for the horrible customer service you have experienced.
Phone: (614) 471-5536
Address: 2 Easton Oval, Columbus, OH 43219
2 Easton Oval Ste 425, Columbus, OH 43219
4449 Easton Way, Columbus, OH 43219
3220 Cleveland Ave, Columbus, OH 43224
3845 Deer Knoll Dr, Columbus, OH 43230
4249 Easton Way Ste 100, Columbus, OH 43219
4200 Regent St Ste 200, Columbus, OH 43219
311 Stoneridge Ln, Gahanna, OH 43230
4449 Easton Way Ste 400, Columbus, OH 43219
3660 Corporate Dr, Columbus, OH 43231
912 Eastwind Dr, Westerville, OH 43081