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BBB Rating
A+
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Extra Phones

Phone: (614) 270-3205

Neighborhood
Minerva Park
AKA

5 StarTransportation Service, LLC

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Reviews

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Theresa L.

12/09/2019

Overall
Cleanliness
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I would not recommend using 5 star transportation to send your grandmother/grandfather, mother/father, wife/husband, or child to use this service! I have had nothing but horrible experiences; yes more than one. First car that arrived, I could literally hear the car coming down the road. I had to ask myself, and this is 'reliable' transportation to/from medical services. Second time, the car was filthy ... yes, filthy dirty and smell, too! It smelled like a wet dog. The seats and window ledges were taped with duck tape. It certainly was an older vehicle, I'm guessing at least 12-15 years old. Third time, was the worst... and the last time! The driver arrived an hour late. The car was must as dirty and smell as the last one. In addition, the windshield was cracked, and the outside left rear car panel was off the car. It too, was an older vehicle. The driver drove erratically at times, and even drove down Neil Ave which was a restricted roadway that was barracked, with a gate due to festivities at the Ohio State Fairgrounds. I firmly told the driver to turn around "there's no outlet here". He insisted he would find a way, and drove erratically through the gate, by passing the gate. The gate guard ran out screaming... "turn around"!!! The driver insisted he could find another way out. At this point, he was cutting through parking lots weaving and with quick turns. I was literally freaked out at this point! He finally, after 20 minutes, drove back through the gate with a lead foot and preceded to drive down on the wrong side of the street for a block or two. He also talked on his phone and texted while driving. I insisted he put down his phone "NOW"! I was completely fearful of my safety! At this point, he was cussing out other drivers saying it was their fought, and continued to speed at 80 mph on 71 N while weaving in and out of traffic.
Cars aren't properly maintained, and drivers throughly screened! Your safety could be in jeopardy!

Details

Phone: (614) 407-1111

Address: 2999 E Dublin Granville Rd Ste 105, Columbus, OH 43231

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