I had a horrible experience with the Morse Rd Columbus location. The sectional I purchased seemed really nice and firm at first, and within one week the cushions started going flat. Managers dodge your calls and act like it's not their problem. After 5 months of waiting on new cushions, with ZERO follow up, I finally had enough and exchanged furniture for something else... They are unwilling to give you a refund and only want your money...your satisfaction does not come first. The second piece of furniture I exchanged for broke within a couple weeks. Horrible customer service, typical aggressive sales guys who will say anything to make the sale then treat you like a joke when their products fail to hold up. I will never do business here again nor will I recommend anyone to shop there. Stay far away!! Zero stars for them.
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