Find another contractor to install your pool. My experience with Leisure Pool was very similar to "Blown off and disappointed in Westerville OH". I would never recommend them to anyone. Very unprofessional and will not return to finish the job. Will not return phone calls or email.
Cracks in our pool concrete and cant even get Liesure Pool to come out and liok at them. Giving us the total blow off. Enen after we sent pictures via email at there request. We had a pool installed 8/12. We live in a common neighborhood not where someone would normally put in a pool. We installed the pool for our two special needs daughters. We have a very small back yard so our size and type was limited. The salesman from liesure pools was great and this was one of the reasons we chose Liesure pools. They came in like a fine oiled machine. The pool was installed filled and running in one day. We were very impressed. The salesman was great and always available to help us with our questions and needs. This new season has been a different story. Our salesman left the company and now it seems things promised are not happening. We were told we would get one opening and closing in the price. They did close the pool our salesman came out and walked us through it along with the manager. We had some issues with ponding and minor cracks in the concrete we were told they would follow up In the spring. When we called in the spring for the opening school and ponding. We agreed to leave the gate open for the concrete company to fix the ponding problem. We came home to the pool being opened and a bill for the opening no school to learn how. They did not have our permission to open the pool that day. The concrete people came the next day for the ponding issue and we asked about the cracks and he said he didn't handle that part. It is now time to close the pool. We still have not been able to get anyone from liesure a pools to look at the cracks in the concrete. We emailed photos at there request. We requested they still come out as one crack seems to be more than would be normal. They have refused to come out to even look at it. We admit we are not experts. We need someone to look at it. They simply stated via email that cracks are common and to just seal them. The pool is just a year old and we have a crack which started at inside the pool and has now extended across the entire pool walk (approx 3 ft long) There are 15 separate cracks. Most are following the lines where the concrete company drew decorative lines except one. This crack is larger and has cracked across at an angle approximately 5 ft long. This the one which is of most concern to us. Also not sure there should be so many. We are very unhappy with the after service. We feel they got their money for the pool and now we are of no concern or maybe because we were a smaller job than there normal. Not from a rich neighborhood etc. The people have all been nice since the beginning. However now we feel Blown Off and very disappointed. They now are trying to say they never knew of the cracks even though we have called numerous times about them. The salesman is gone so now they act ignorant. Even if they pretend not to have known they could have given us the respect to have at least come out to look at them. We are now having other concrete companies coming out to inspect and give feed back on what needs done. We will file a report with the better business bureau and may seek legal advice from our attorney. Blown Off and disappointed in Westerville OH