My spouse and I are so dissatisfied because this FIRM is so unprofessional in the way they sell their service to: Doctors, Dentist, and Healthcare providers in fact I have listed our issues with this “So called Comenity Bank”! Your Bank must understand that what you do to their customers reflects on them and not to your; (Comenity Bank) cause you are a third party contractor for your customers and not the other way around.ISSUES1. We called 3 times for changing our address since: (March 4, 20, April 5 2018) did not Change!2. our Billing Statement went to our old address with the USPS yellow sticker with new address!3. This has been done for the past (3) months.4. We called again to try to change our address only to have snooty Call Center agents and been and laugh at several times.5. Your statement is so hard to read and understand just like: (FIA, Citibank, and Synchrony Banks) 6. This reflects non-professional and miss leading to your Clients or (Customers)7. Their customers makes there decision based on your firms attitude from firms they do business with! Only see the plan their Doctors or Healthcare they are using.SUMMARY:With the above comments are upsetting with us the we are going to another Hearing Firm to do business with, but first we are going to ask if they do business with: “COMENIT – HEALTIPLAN” then we will go to another Hearing Company until we find the Firm that does not do business with your FIRM.
I'm so dissatisfied because y'all let a evil person open an account in my damn name. Now I have to fight to straighten up my account and credit report because of this person. I don't understand why I got to send my important things to y'all but y'all didn't asked that female no type of prove that she is the real me.
First of all I CAN NOT get to a real person on any of your phones. I do not have an ext # or a name. That is what I am trying to get. You have a house on 249 Kilby Shores Dr. in Suffolk, VA. I have been trying to get in touch you about this house for 3-4 mos. I would like to try and buy it from you.Please call or e mail me at firstname.lastname@example.org or call 757-334-2109Thank you
Making change at Georgesville Rd BankI'm 72 years old and needed change for a $20 dollar bill. So I thought I would stop at this Huntington Bank on Georgesville Rd branch. I walked in and ask the lady teller for change. The first thing out of her mouth are you a member? No, I said, well then we can not make change. I said that I never heard of such a thing. Both tellers just looked at me and smiled. I was very upset and apparently my face showed it. I was about to walk out the door when the door appeared to be locked shut? I looked at them and they just gave a grin as to say go. I will never go to a Huntington bank that has very poor customer service. I then went to a PNC bank and they didn't ask if I was a member and promptly gave me change.
Although the staff here is friendly and helpful, when I took out a refinancing home mortgage last year, loaning officials were very confusing when informing me of what I needed to do at that time. Then recently, I found out that PNC never informed my home insurance that they were my new mortgage holder when I suffered a loss and a check to remunerate was made out to my old mortgage holder and had to be corrected and resent to me which further inconvenient me after this loss. Clearly, better communication skills and completion of duties is needed in this department.
This branch of JP Morgan Chase has the worst customer service I have ever encountered. I went there simply to cash a check and get a cashiers check, since there is not a local branch of my bank within 2 hours, and was there for 2 hours and walked out empty handed. After being told that I could get a cashiers check by one woman I was then transferred to another woman who told me it was not possible. Then was bullied into trying to open an account with them by two people. After being there for two hours and feeling very frustrated and having my checks held from me I simply asked to have them cashed so I could leave. They denied my request since I was not opening an account with them and I walked out empty handed wasting two hours of my life. If I could give them negative stars I would. Worst experience with customer service I have ever had.