The doctor I saw was nice enough, but there was an issue with the way that they billed my insurance that will keep me from going back. I went in for a routine eye exam to get a new prescription and mentioned that I had a known issue of seeing floaters. The doctor didn't do any additional testing outside of what is routine for an eye exam, but then coded the visit to go to my medical insurance because "floaters" were discussed. So, instead of it being covered completely by my vision insurance, I ended up having to pay more than even a typical eye exam would have cost out of pocket. I would have understood this logic if she "found" the issue of floaters. did any tests, or even discussed the cause, however, it was something I was already aware of and had extensive testing for previously. The person I spoke to on the phone about the issue was unhelpful and basically told me there was nothing they could do about it because of the way the doctor had written up the exam notes. This is something that the doctor should have been upfront about before even doing the exam instead of leaving me to find it out once I received the bill.
81 E Gay StColumbus, OH 43215
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Lovely, clean, modern facility with state of the art equipment. Friendly knowledgeable staff and wonderful doctors. Five stars all the way except the wait times. Bring a good book......or three. Appointment times are meaningless. Allow several hours.
A very thorough exam for our 11 year old daughter. Dr. Breslow helped her feel very comfortable with the exam and explained things to her. She absolutely LOVES her glasses (her first) and talks about them constantly. Dr. Breslow explained her eye condition and how it might progress as she ages and what we can do to help her vision. Overall a great experience. Highly recommended!
Finally walked out. The first two times I had exams, I waited at least 40-60 minutes for my name to be called. When I arrived today, everyone in the waiting room was told "we're running a little behind today". After one hour, I decided I had had enough. This continuing practice is incredibly rude, disrespectful, and controllable. If you value professionalism, avoid Mid Ohio Eye at all costs.
I have several family members who visit this office, and every one of them, every appointment takes hours. I currently have been in the waiting room 45 minutes, and I know from experience that once we get in a room we will wait that long or more. Once it was because they were learning an electronic record system. Once because someone was out ill. Always a reason. If you really like them, endure the wait. If you just need a routine eye exam, find someone more efficient.
Dr. Lamar Zigler is a good doctor and thorough, but, in my opinion, this office is more concerned about making money than in making happy customers who love their eyeware. I was charged for a contact lens exam after I specifically said I did not need one (I only needed glasses). The whole reason I specifically asked to NOT have a contact lens appointment was because I was so shocked at the cost of one at my last appointment. I was staying in the same lenses and just needed a renewed prescription, but for some reason I had to be "fitted" for the lenses that I had worn for years. The prices that they charge seem to be VERY inflated as well (much more than what my insurance company will cover, and also much more than other offices I have now priced out.) The glasses that they made for me were way too big, and I could not see out of them properly (everything looked very tiny, I would get dizzy wearing them, and they fell way down below my nose so I constantly had to adjust them). I spoke with the eyeglass technician and her response was that I should keep them for a while and perhaps my eyes would adjust to them. The glasses were ridiculously expensive because I was talked into buying a designer brand, and after having them for over a year neither my eyes, nor the size of my head head has gotten "used to" these glasses. I have mostly worn contacts this past year, unless in an absolute emergency. I have since moved to a new doctor after going to this practice for a few years. They checked my glasses prescription and said the strength was wrong (much too strong) and that it was very obvious my glasses did not fit, nor could that frame fit my head (it was too wide).
I had the best experience w/this surgeon, and surgery than most of my past surgeries. Dr. Utrata was very professional and knowledgable, and made me feel confident about my surgery. The nurses and other staff were all friendly, and most accommodating. The Arena itself is really nice and well kept. I will be returning to Arena Eye Surgeons and to Dr. Utrata in the future.
I would highly recommend Dr. Lamar Zigler and his staff. I have been going to this doctor for almost 20 years. Dr. Zigler is a great doctor and they have wonderful opticians and contact lens technicians. Not the least expensive place in town but it is worth the cost for the quality of care.