The young man was wonderful; explained what we needed and installed a new part. I really appreciate Atlas Butler's service.
For a most pleasant, prompt and courteous team to thoroughly clean your carpet, these folks are #1, hands down. We recommend unreservedly COIT Colu…
It was the hottest day of the year and they came out the same day I called. They gave me a decent price and I havnt had a problem with my air condit…
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Kyle Forsythe is a very good tech. He is very professional and doesn't try to force you into unneeded repairs. We have been with Atlas Butler for many years and have been very satisfied.
First class all the way.Kevin was running behind and Atlas Butler called to ask if I wanted someone else. I waited for Kevin because he is the best. He performed the Spring check and informed me of a potential problem. I decided to wait and recheck this problem on the Fall check. Kevin assured me the problem was not urgent.
After initially having issue I finally got to someone that could assist, address my concerns and resolve the issues.
Someone needs to call Favret Heating & Cooling that a homeless person stole one of their vans, came to my house, and tried to service my AC unit. Dear God. What a bad experience. I knew they were charging me by the hour, and boy did they try and milk me for every minute.I sat there in the basement and watched this guy work. For 15 minutes he was laying on his back just looking around. I swear he feel asleep. He then attempted to make small talk with me, and as he did ... he stopped working. I'm glad I was paying him to chit chat. Turns out, even though I asked before I called, if they worked on my type of AC unit, they weren't certified on it, and declined to quote me a price or make firm recommendations on repairs.Once he was done, he walked back to his van to fill out the paperwork. I paid for 10 minutes of him "writing" as I saw he added it to my bill. I made a mistake on their hourly rate (admittedly) so I questioned it, but the service person was extremely rude about it. After calling the home office to get confirmation that I was wrong, I went ahead and paid him. Once he got his money ... he just turned around and left. No, "Thank you for your business," or anything.Favret ... Customer Service goes a long way. Tell your employees to tuck in their shirts (or at least button them up) and a "Thank You" can go a long way. Until then, you have lost my business forever.
I'd purchased a Groupon offered by this company but failed to check availability BEFORE I'd purchased. Per the fine print, it was subject to availability. So I'd called immediately that day and spoke with the owner - who had said they had nothing available until May, but that he would check.I called back today, and spoke to the scheduler, told me that they have a limited number of Gpon Slots available and would not be able to schedule until May. I asked if I were to schedule 'regularly' without Groupon, was there availability? She confirmed 2 slots were available next week. They were NOT available for Groupon. She was not willing to negotiate, was snarky about reading the fine print to check availability first. I replied, you have availability. She stated, we can only allocate a FEW slots each week to schedule those vouchers as we need to make a profit, if we didn't limit scheduling of those customers (THEN DO NOT OFFER YOUR SERVICES ON GROUPON OR ANGIES LIST). I pointed out that the company makes NO profit by having open appointments that don't get scheduled at all. After ma'aming me to death, I requested to speak to the manager. She said she was the manager, I asked to speak to the person she reports to, to which she said was the owner. She said he was unavailable. I'd had enough. I immediately called Groupon and got a refund. Maybe this company should change their fine print to say= we place low prioritization on slots we deem applicable. Anyone who purchases this voucher, expect delays as we do not value you the same way we value those who pay full price. These people not only lost my business for this transaction, but for establishing a repeat customer relationship with me for all future carpet cleaning needs. I reread the customer reviews on grouponand can see that this is how this company has treated others who bought this. So the manager was right - I really should have read the "fine print" and followed what other customers thought of them!
Very professional. Arrived on time and cleaned up when finished. Would highly recommend Atlas Butler.
Horrible company. Rip off artists. Came to our home and quoted us over $2,000.00 to fix a broken furnace. We called CARE and they fixed the problem for less than $200.00. I didnt realize it, but we called these folks in the summer when our AC went out, same story. Guy got out of his truck, before we had even walked around the house to see my AC unit, and immediately started trying to up-sell me, saying I needed two AC units for my house, which has been cooled well, by one AC unit, for the last 30+ years, since I built the house. I asked him if he at least wanted to see the unit before he started to try and upsell me. So after walking around to see the unit, he quoted me something like $6-8,000.00 to "fix" my AC unit (had to run new ducting, fix this and that, add a second unit, blah, blah, blah). Had another company come out and we were back up and running for less than $500.00. Told the guy that I was not paying the $90 they charge just to come try and rip you off. Guy told me the motor alone would cost $1,000.00, a motor which I was able to find online by Googling my furnace model number, for roughly $200.00, so which part of swapping out a motor (3-4 screws) costs $2,000.00?? RIP OFF ARTISTS!! Guy even admitting that they are the most expensive in town and that there "wasn't much urgency (meaning he didnt have us by the balls) since it was 55 degrees outside and not below freezing. Again, Atlas Butler told us that the motor was burnt out, it was not. Told us the motor costs roughly $1,000.00, it does not. Told us we needed two AC units over the summer, we do not. Told us it would cost $2,000.00 to fix our furnace, it did not. They told us we needed new ducting, we do not. Told us our furnace needs replaced, it does not. Charged us $90 to diagnose a problem with our furnace, at which they failed miserably. There are PLENTY of places that will give you a FREE quote on your HVAC issues, and they might actually know how to do their job!
For a most pleasant, prompt and courteous team to thoroughly clean your carpet, these folks are #1, hands down. We recommend unreservedly COIT Columbus if you need carpet cleaning from people who pretreat, clean, inspect and review, do a final clean then brush the nap one direction. They even lifted two items of furniture too heavy and awkward for me, then replaced the items exactly where they were. They also exhibited top notch professionalism, work ethic and amiability to boot.
I attempted to call and email about my 3 room Groupon that I purchased and NEVER heard back. Do not buy the Groupon.