Quick response, would use them again! They are fully insured which is important to me. The technician I worked with has been there for over 10 years, he knew what he was doing!
26. Gutters & Spouts
281 Summit Ridge Rd NReynoldsburg, OH 43068
From Business: We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as…
Okay, I am going to be as honest as I can be and keep it this strictly about business. I called last week Dan the Gutterman on a Monday or Tuesday to get an estimate for new gutters on my house. The female representative said that I would have an estimate shortly, I was figuring a few days MAX! I never heard anything, so today, a week later I called back. Dan the Gutterman never came out to my house, the male representative kept putting me on hold trying to do an over the phone quote after he said that he would go over to my house, since I live about 3 miles from their shop. Their estimate has come in at over DOUBLE the price of two of their competitors, who actually come and do the estimate, have been in business for years and offer 5 year and 25 year gaurantees! I will never call Dan the Gutterman AGAIN!!!
No option for it, but I would choose ZERO STARS! I regret ever calling them now. I wanted to schedule them to snake my downspout drain lines when I could be home to witness what they encountered with my pipes. But *NO* -- they would NOT do that! They were unable to snake my drain lines because of tree roots, but they still left me a bill for $185.00 for a job they were unable to complete. I called several times and was promised several return calls which NEVER came. They have the CRAPPIEST customer service EVER!
I have used Dan for years and they always work hard and do more than any other gutter company that gave me quotes. Most importantly all of the employees are insured that way I will not be liable for an accidents.
Do not use this company. Very poor communication. They contradict themselves consistently. Estimate received and accepted. Called to verify when the work would be done after we received a voicemail saying we were first on the list with no day or date given. After four days called to confirm when they would be out we were told that they no longer wanted to do the job. The owner has major ego issues and doesn't care about word of mouth advertising or what the customer wants.
This company employs dishonest people, who will try to cheat you any way that they can. It's sad that you can't trust a business or it's employees.
Beware! Dan, gave me an estimate of 400 to clean out gutters and downspouts. Didn't show up until 4 months later to do the work. Then billed me 725.00. Turned out that every one of my downspouts was completely clogged and they didn't clean out a single one. Crooks.
BEWARE! Make sure you're home and supervising when they come to your home. I was charged $175 for a so called "completed" job. I was on vacation at the time of service... Upon my return the job was "completed". I don't think they did a thing as I can clearly see from my bedroom window that my garage gutter hadn't been touched. I called to complain and to see if they could come out and complete the job correctly. I was basically told to pound sand. I have to pay the bill in fear of them putting a lien on my property. Beware of this dishonest business!
Four weeks ago I contacted Dan the Gutterman to snake the drain line from my gutter to the street and check the gutter on the rear of the house. I was told they put it on their schedule and to expect someone the following week. It has now been 2 weeks past that date and they still have not done the work. They do not even return any of my communication attempts. Poor customer service and are not reliable.
Worst company ever!!!!! Never would use them again. They came out to do the job gave us a verbal estimate and said they would send us a written estimate. Written estimate was signed and $200 was paid towards the job. After the job was done they then told us we still have to pay extra for the service call of $175. We were told that the written estimate was the service call and the job performed.