in 2016 I purchased a 2014 Accord sport. Since I hadn’t driven a manual transmission in a while I told them that I would like the warranty in case the transmission or clutch went out. They told me that the warranty would not cover wearable parts like tires and brakes. A month ago I had an issue and had the car inspected at the dealership. The dealership said they couldn’t duplicate the issue but it could be the clutch and gave me an estimate to replace it. I asked about the warranty and was informed that the clutch is considered a wearable part and wouldn’t be covered. I asked the person that handles complaints, Danielle, and she said they would apply the price of the warranty to another vehicle that I wanted to purchase. I picked out a vehicle and the salesManager called me regarding the discount due to the warranty issue and offered me $700 towards another vehicle. I told them this wasn’t acceptable due to me paying over $2600 for the warranty plus the tax and financing.
15801 Us Highway 36Marysville, OH 43040
From Business: The home of Chevrolet, Pontiac and Buick.....We are a big part of the local community. We have a strong and committed sales staff with many years of experience sa…
They will do anything to get you to buy a car, even if it means lying and manipulating. Once you are off the lot, you are nothing to them.
I have bought 2 cars now from the same sales associate. He really went out of the way to get us a great price and deal. I highly recommend Dan Tobin Buick/GMC.
Sold a lemon the salesman said was inspected. Volkswagon Jetta 2012. Blown gasket 2 months in..Problems from beginning. Not driveable...worthless peice of metal..AVOID TTHIS DEALERSHIP
Great experience. Chris T was my salesman and treated me with absolute respect and didn't hide any information from me when I was getting a new car. Honest and forth coming with details of my selection.
The Team at Hatfield Subaru was great, and really gave me a great deal on our new Outback! Our 2nd purchase from them!
My daughter and I decided to stop by and take a look around for any cars that she may be interested in. We knew we weren't going to buy anything today and we let the twins team know that. Even if they knew they weren't going to make a sale with me at the moment, they still were happy to show me and my daughter around and answer all the questions that we had! They are a wonderful team with great respect for their customers! I would recommend them to anyone! We will be back soon!
I have purchased many Kia cars from Hatfield. I recently had my wife's Kia Soul in for service. It only ha d 32000 miles on it but the A/C had quit. Found out that freon was low. I was originally told when I called that it was under warranty. The AC unit was under warranty but low coolant was not. The service manager was very sorry and polite about the bad information and took care of the problem anyway. This was a $190.00 mistake on their part but were very apologetic and professional. Thank you Hatfield. You didn't have to do that but you have a customer for life. Also my salesman ( Dustin Durzo ) was very helpful and got the best rate for us. Very honest young man.
I have purchased several cars from this deal. Never have been disappointed. I would definitely recommend Jerry Mahon.
Fantastic place to purchase a vehicle or to have one worked on! I had our car in for service today and they went above and beyond and did a beautiful job washing the car as well. The General Manager (Freddy Tamayo), Service Manager (Tim Kerrigan), Service Advisor (Frank Guinta) and others were helpful, friendly and professional. Tyson Harris (a Salesman) struck up a conversation with me while I was there, and he was very nice. They have a beautiful new dealership that is accross the road from where they were. It's super nice. Our daughter love the children's play room - where I watched a movie with her. I overhead a salesman do a thorough job explaining the ins and outs of the new car the person was there to buy. There was trail mix to snack on and a variety of drinks to choose from, as well as comfortable chairs and a television in the waiting area.I walked outside and took a look at some cars. They were clean and I looked more than once down a row of cars to see how straight they were. I've worked at dealerships before, and that wasn't easy. A couple of other cool things were the super fast service entry doors! The other was a huge fan in that area. All in all I was treated very well. The atmosphere was professional, and staff was helpful. I love our Subaru, and would highly recommend them. It's roomy, has a nice ride, and the all wheel drive gets around excellent in the snow. Thanks so much Hatfield Subaru!