Fantastic place to purchase a vehicle or to have one worked on! I had our car in for service today and they went above and beyond and did a beautiful job washing the car as well. The General Manager (Freddy Tamayo), Service Manager (Tim Kerrigan), Service Advisor (Frank Guinta) and others were helpful, friendly and professional. Tyson Harris (a Salesman) struck up a conversation with me while I was there, and he was very nice. They have a beautiful new dealership that is accross the road from where they were. It's super nice. Our daughter love the children's play room - where I watched a movie with her. I overhead a salesman do a thorough job explaining the ins and outs of the new car the person was there to buy. There was trail mix to snack on and a variety of drinks to choose from, as well as comfortable chairs and a television in the waiting area. I walked outside and took a look at some cars. They were clean and I looked more than once down a row of cars to see how straight they were. I've worked at dealerships before, and that wasn't easy. A couple of other cool things were the super fast service entry doors! The other was a huge fan in that area. All in all I was treated very well. The atmosphere was professional, and staff was helpful. I love our Subaru, and would highly recommend them. It's roomy, has a nice ride, and the all wheel drive gets around excellent in the snow. Thanks so much Hatfield Subaru!
I was looking for a vehicle in a specific price range. Additionally, I was looking for something with a little bit of muscle, lower miles and a decent price. I talked with Bob Bricker, sales manager and Dusty Lenz, sales rep. They found a few different options for me and we discussed some different financing plans. My credit isn't horrible, but it isn't perfect, either. When I had finally decided on a car, they called me back and told me about a different vehicle that they had just taken on trade that day. It was a perfect match to what I was looking for. 2005 Dodge Magnum, RT. The vehicle was in great shape, though there were a few things that needed fixed. When I asked them, they worked that into the deal and I still came in almost 2000.00 below KBB on the vehicle. I had one other issue with the car, discovered after having it for 4 days. I called and they had a technician fix it for me...for free. No questions, no haggling, no arguing. I will, without a doubt, purchase many more vehicles from this dealership. They were honest and straightforward and worked with me to ensure I got the very best deal possible. Couldn't be happier with the experience.
I have purchased many Kia cars from Hatfield. I recently had my wife's Kia Soul in for service. It only ha d 32000 miles on it but the A/C had quit. Found out that freon was low. I was originally told when I called that it was under warranty. The AC unit was under warranty but low coolant was not. The service manager was very sorry and polite about the bad information and took care of the problem anyway. This was a $190.00 mistake on their part but were very apologetic and professional. Thank you Hatfield. You didn't have to do that but you have a customer for life. Also my salesman ( Dustin Durzo ) was very helpful and got the best rate for us. Very honest young man.
Awesome customer service,parts in stock and fast service turn around times! I own a 2007 Hino 338 that was overheating and it ended up being estimated at $1800. By the time it was done Steve had saved me $200 making the bill $1600! Thanks! And I should also mention that they were finished with my truck about 4 hours AHEAD of schedule and shes running much better and even a little stronger I think. Although I live in South Carolina anytime we are on the road near Columbus I will use them for any needs I have! Even I just need an oil and filter change I highly recommend them!! Thanks Columbus Truck! Thanks Steve,Tim and the unknown mechanic who did the work! :)
My buying experience was excellent from start to finish. I purchased a new CX-5, which is the top-rated CUV on the market. My sales team was professional, honest and transparent with pricing. They even drove to Indiana to intercept a new delivery of the exact model I wanted, and matched the lowest price of their competitors. Their facility is new and modern, and the sales team has been with the Germain family for years. They know how to treat the customer right so they will become a repeat customer. I highly recommend them over the other local Mazda dealers, with whom I did not have such a good experience during my research phase.
My daughter and I decided to stop by and take a look around for any cars that she may be interested in. We knew we weren't going to buy anything today and we let the twins team know that. Even if they knew they weren't going to make a sale with me at the moment, they still were happy to show me and my daughter around and answer all the questions that we had! They are a wonderful team with great respect for their customers! I would recommend them to anyone! We will be back soon!
Martin Williams Tomlwms8@att.net It was recommended that I bring my car here for service and after a few issues and then speaking with the service manager Matt Pinion I am satisfied with the service. I appreciate that Matt stepped in and his willness to reslove the problems before it escalated. He's dedicated to his job and going above and beyond for his customers.
John from the service department really helped me in a pinch. I was just for the weekend for a wedding and my truck had an issue with the drive train. John was able to expedite the process and get me going in time for work. Great service and super friendly people made the situation so much easier
Great Service, Great Staff, Friendly and Professional. Had several repairs done to my Jeep Overland HEMI. The staff and management were extremely helpful and dedicated to their work. Best Service Staff in Columbus, Ohio. I will absolutely return in the future!
Bob Suzuki sold me an 2008 Toyota Camry. I'm very grateful. It was my first time buying a car and they made the process easy and the salesman are very relaxed and make a big choice not so bad! Thanks Kevin Turner at Bob Suzuki