I'm so dissatisfied because y'all let a evil person open an account in my damn name. Now I have to fight to straighten up my account and credit report because of this person. I don't understand why I got to send my important things to y'all but y'all didn't asked that female no type of prove that she is the real me.
4605 Post Oak Place DrHouston, TX 77027
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Others have said it much better than I could. But overall I was unimpressed with their service. Made multiple calls asking for information to make a loan payment and was told don't worry if it is a few days late since they didn't send the paperwork. Then they started calling me asking where the payment is. And they need an "approval" for loan payoffs. WTH? Won't use their services again.
First of all I CAN NOT get to a real person on any of your phones. I do not have an ext # or a name. That is what I am trying to get. You have a house on 249 Kilby Shores Dr. in Suffolk, VA. I have been trying to get in touch you about this house for 3-4 mos. I would like to try and buy it from you.Please call or e mail me at firstname.lastname@example.org or call 757-334-2109Thank you
SO MANY OTHER credit unions or banks WITHOUT FEES. Telhio charges MORE FEES than the worst bank you know. I'm finished - today I received an account alert after I debit charged in store this am. I get home and immediately transfer $$ to cover shortage (MIND YOU I HAVE $$$$$THOUSANDS IN MY SAVINGS ACCOUNT) SO THEY flipped TWO internet payments to after my debit charge so they could charge me $35 2x. Those 2 payments were already listed as paid in my account when I transferred $$ I will pursue this through every regulatory agency and beyond until I get my account credited. YEARS AGO they would transfer $$ from savings to checking automatically. STAY AWAY SOOOO MANY OTHER BETTER CHOICES for your banking - that WANT your business
Making change at Georgesville Rd BankI'm 72 years old and needed change for a $20 dollar bill. So I thought I would stop at this Huntington Bank on Georgesville Rd branch. I walked in and ask the lady teller for change. The first thing out of her mouth are you a member? No, I said, well then we can not make change. I said that I never heard of such a thing. Both tellers just looked at me and smiled. I was very upset and apparently my face showed it. I was about to walk out the door when the door appeared to be locked shut? I looked at them and they just gave a grin as to say go. I will never go to a Huntington bank that has very poor customer service. I then went to a PNC bank and they didn't ask if I was a member and promptly gave me change.
I think it is interesting that the ONLY positive review of this terrible company has come from one of its former employees. I imagine this is because it must be wonderful to work for a place that does not push its employees to take accountability for their mistakes, their poor customer service or the poor business practices of their employer. I have had nothing but neutral and negative experiences with this credit union over several years and would not recommend this credit union to anyone. Unless you enjoy poor customer service, hidden fees, holds placed on deposited checks for no reason depending on which teller you encounter and a host of other issues, just avoid this credit union all together and go anywhere else for better service.
This company is so far behind in times it;s not even funny. Their processing times is back in the 80's. Customer service is poor. Spoke to Kelly on the phone in customer service and she is very rude. STAY FAR AWAY FROM THIS PLACE!!!!
HORRIBLE - STAY AWAY.One star is honestly far too much after ALL of the issues I have experienced in 10 years of banking with them. The newest issue you ask? I have thousands of dollars in my account and cannot access ANY of it at the very earliest until Monday because of their horrible policies and hours. My card was declined for several small purchases- including for groceries. Do not trust your money in this credit union. Their policies are horrible and should you experience any issues with your account, just forget trying to get anyone on the phone to resolve them anytime after 1pm on Saturday. I also bank with CS Bank which is by far and beyond better. I should have closed my account with this awful institution years ago.
Although the staff here is friendly and helpful, when I took out a refinancing home mortgage last year, loaning officials were very confusing when informing me of what I needed to do at that time. Then recently, I found out that PNC never informed my home insurance that they were my new mortgage holder when I suffered a loss and a check to remunerate was made out to my old mortgage holder and had to be corrected and resent to me which further inconvenient me after this loss. Clearly, better communication skills and completion of duties is needed in this department.
This branch of JP Morgan Chase has the worst customer service I have ever encountered. I went there simply to cash a check and get a cashiers check, since there is not a local branch of my bank within 2 hours, and was there for 2 hours and walked out empty handed. After being told that I could get a cashiers check by one woman I was then transferred to another woman who told me it was not possible. Then was bullied into trying to open an account with them by two people. After being there for two hours and feeling very frustrated and having my checks held from me I simply asked to have them cashed so I could leave. They denied my request since I was not opening an account with them and I walked out empty handed wasting two hours of my life. If I could give them negative stars I would. Worst experience with customer service I have ever had.