DO NOT EVER go to Roush Lawncare. The both of them were nearly ready to kill me as soon as I walked in. WOW! Its been years since I've had "service" like that. I asked if one of the two screws I was buying could be comped under warrantee since it was the first time I used the saw, the "man" scolded me telling me that STHL doesn't allow over the counter parts for warranty repair and I would have to leave the saw (NO way I was coming back) They even made me pay $12 for each of the screws for the chainsaw that was under warranty which I paid without arguing just so I could GTFO.I asked if the transaction was finished, got a defensive dagger stare from the... "woman" then I told them, with eyes averted that both of their attitudes sucked then walked out.