We have had quite a few problems with Abbot's Cove since we moved in. Initially when we toured the apartments we were shown a 2 Bed/TH and told that a 2 Bed/TH would be available when we moved in. A few hours after submitting the application and putting down the deposit we were told that only a 2 bed/garden would be available. It was crunch time so unfortunately we had to take the 2 bed/garden. It would have been nice if the rental office told us the unit we wanted would not be available before we filled out the application and put down the deposit. The apartment does have a nice amount of space and comes with a free washer/dryer and garage. However as the previous reviewer stated the work done by the maintenance guys is shoddy at best. There is some kind of water leak in the kitchen that is causing a foul odor. We have complained about it and apparently the work order was put in (2 weeks ago) but nothing has been done. But the biggest problem we have is with the tenants above us. First, there are at least 8 people living in the 2 bedroom unit, 6 of them are children. According to the rental office there should only be 1 woman and 3 children living there. There is excessive noise coming from the unit day and night. Saying that the children are poorly behaved would be an understatement. The children throw things at the property, use foul language constantly, have been seen urinating outside on multiple occasions and frequently bully and harass other children in the complex. The police have come out twice in the last 2 weeks to address problems related to those children. The mother does not even attempt to address any problems with her children and lets them run wild inside and outside of the apartment. We (along with other neighbors) have filed a complaint form with the rental office and spoken to them multiple times about the upstairs tenants. The rental office has been completely unhelpful. According to a neighbor who has lived in the complex for 3 years, the people in the unit at issue have been there quite awhile and have always caused problems. Obviously the rental office is not interested in correcting the issue or addressing the problems with those tenants. We're counting down the months until our lease is up.
I discovered on a Sunday that I needed to move within the next week. I completed an online information request form and the staff at Stafford House called me back within a day (there were many other places that didn’t get back to me at all- SH was the first). Within an hour I was looking at an ADORABLE apartment that happened to be available immediately. It had everything going for it: lots of storage, large living room, spacious bedroom, huge kitchen (with modern subway tile and hanging lights), large balcony facing an attractive courtyard, huge walk-in closet, full size dishwasher, washer and dryer included- it was a NO-BRAINER. The staff was ON IT with getting my application processed, and within two days I had keys in my hand and the move went flawlessly. Every question and request has been answered promptly, professionally, and with friendliness by Ally and the staff, and I am absolutely loving it here so far. Thanks to Ally and the full staff at Stafford House!
I have been living here for little over a year and for the last two summers my air upstairs has not worked RIGHT .i have called them and all the maintance has done is come in with this tool and says its fixed . They were here yesterday and my air was on since 7:30 in the morning and by 2:00 the air was still on but no cool or cold air yet. I stopped maintance and told him that i had turned it off cause all it was doing was using electric and his response was... he wanted it to run cause he was going to come back and check it. I called my granddaughter and told her to turn it back on and as of 7:30 pm she said he had not returned and im still waiting for that return visit.excuse me but it be HOT as HELL upstairs with no air. Cant even get a good night sleep after a days work . Other than my air its nice an quiet around me.
The manager sent everybody a nice pretty pink letter and asked us to write a review so here it is... The managment and staff are great! Also the neighbors are kid friendly. My sons feel safe and that is most important. I rate the maintenance a 10 because if you have a problem the maintenance men will take care of it well and quickly. What more could you expect? My sons are 5 and 3 and they love to run around and play with their buddies... I do wish some people would follow the rules and immediately pick up their animal droppings but the office handles it when people don't. I would tell you that your children are most important and me and my sons feel safe here. Greatly maintained and managed property, great neighbors, a great home!
The office staff said there were some comments on here that might not correctly represent them and asked all of us Residents to participate in a survey. Well I read some of them and I can't speak for everyone else but my experience has been good during my 3 years here (and counting - just renewed my lease). It's quiet and affordable with free washer/dryer and a free garage. The maintenance responds quickly unless they have to order thing,s but they let us know. I wasn't happy with the ice on the sidewalks a couple of times but all I had to do was call them. The grounds company sometimes missed blowing the grass off my patio but I guess nobody's perfect. The office staff is #1, they are very friendly and approachable.
Stafford House is an amazing community to live. They are very modern apartments and the grounds are well kept. It was previously owned by preferred living but now is owned by Companion. The transition was smooth and the community has improved tremendously!! The new management is amazing! Ally came in and really made an effort to get to know the residents. She is always willing to help you if you have a problem and make things right. She is by far the best manager we have had here. Stafford is only a few minutes away from Polaris and a movie theater is right across the street along with a Starbucks! By far the best community I have lived in! I highly recommend living here!
The townhomes are nice and spacious. Quiet neighborhood so far and apartment managers are nice, especially Walter. This was me and fiances first apartment together and he was the nicest and did everything he could to help us. I would rate the maintenance a 10 for how nice they are. Ive never needed them to come into my home and fix anything yet but met and talked to them and they are good men. I have no complaints about the community but the City who comes to get the trash sometimes makes a mess and don't clean it and the maintenance have to clean it. Other than that, everything is perfect and Abbot's Cove is the place to live. They are cozy and I recommend it.
I have very nice neighbors. The people working in the office are very nice and they make you feel at home. I wish the apartment had central air but AC's work good, just more noisy than I think central air would be. The office people always make me feel so special when I come by and I even hug them all the time. The repairs are done fast. I have no complaints. I am leaving at the end of my lease and I am so sad to leave but I had surgery and can't do the stairs anymore. You will love the people in the office, they are professional and very friendly.
Currently live at Stafford House and plan to sign another lease! Ally is very helpful and friendly, and she is very good at addressing resident needs and any possible issues (big or small). I love how much storage is available in my one-bedroom space! Having a washer and dryer in the unit makes it SO nice! I have utilized the grill area and fire pit, which are awesome! All of my friends are jealous of my huge kitchen and giant bathroom/walk in closet! Definitely one of the nicest places I have lived!
As a new tenant and resident in Columbus, I can honestly say that the SH is by far one of the best apartment complexes near Polaris. Not only is the apartment comfortable, in a good location, but the staff - especially the Leasing Manager, Ally - is beyond wonderful! Ally made the application process easy, was friendly and just a pleasure to work with. I cannot thank her enough for all her assistance and professionalism. Our family is looking forward to becoming long time residents here at SH.