Posting mainly not because lost some money, but because it hurts to see how we trading our values for just a few bucks. Bought brand new, packaged entry door handle kit. Opened package to find out that it is no good - quality of materials, workmanship, not working as intended. Brought back to the store - manager flat out refuses to deal with the issue - no refund, no store credit, no offer to exchange - he even did not touched the product to verify the claims. All was done by the guy standing in line behind me. WORST OF ALL - REFUSED TO REMOVE THE REST OF THE PRODUCTS OFF THE SHELVE. Looks like some of the modern day charity turns out to be front store for some crooked business. Hope it was only manager's incompetence in dealing with a simple issues.
Great experience. Chris T was my salesman and treated me with absolute respect and didn't hide any information from me when I was getting a new car. Honest and forth coming with details of my selection.
The Team at Hatfield Subaru was great, and really gave me a great deal on our new Outback! Our 2nd purchase from them!
I had the worst experience with this company. The case manager was rude and unprofessional. They set my daughter back so far I didn't know if her behavior would ever change. The case manager she had you can tell was wet behind the ears and tried to push what little power he had. He failed to give me a copy of my child's plan in a timely manner and had I not filed a complaint against him I doubt that I would have received one, he violated all of my client rights, he sent my child to a foster home without my prior knowledge and he did not contact the family member I gave him and lied on paperwork. Luckily I was able to get my child out of this horrible situation and back home. Unfortunately they did more damage than help, never offered any services. It was just a waste of time.
My daughter and I decided to stop by and take a look around for any cars that she may be interested in. We knew we weren't going to buy anything today and we let the twins team know that. Even if they knew they weren't going to make a sale with me at the moment, they still were happy to show me and my daughter around and answer all the questions that we had! They are a wonderful team with great respect for their customers! I would recommend them to anyone! We will be back soon!
I have purchased many Kia cars from Hatfield. I recently had my wife's Kia Soul in for service. It only ha d 32000 miles on it but the A/C had quit. Found out that freon was low. I was originally told when I called that it was under warranty. The AC unit was under warranty but low coolant was not. The service manager was very sorry and polite about the bad information and took care of the problem anyway. This was a $190.00 mistake on their part but were very apologetic and professional. Thank you Hatfield. You didn't have to do that but you have a customer for life. Also my salesman ( Dustin Durzo ) was very helpful and got the best rate for us. Very honest young man.
I have purchased several cars from this deal. Never have been disappointed. I would definitely recommend Jerry Mahon.
Fantastic place to purchase a vehicle or to have one worked on! I had our car in for service today and they went above and beyond and did a beautiful job washing the car as well. The General Manager (Freddy Tamayo), Service Manager (Tim Kerrigan), Service Advisor (Frank Guinta) and others were helpful, friendly and professional. Tyson Harris (a Salesman) struck up a conversation with me while I was there, and he was very nice. They have a beautiful new dealership that is accross the road from where they were. It's super nice. Our daughter love the children's play room - where I watched a movie with her. I overhead a salesman do a thorough job explaining the ins and outs of the new car the person was there to buy. There was trail mix to snack on and a variety of drinks to choose from, as well as comfortable chairs and a television in the waiting area.I walked outside and took a look at some cars. They were clean and I looked more than once down a row of cars to see how straight they were. I've worked at dealerships before, and that wasn't easy. A couple of other cool things were the super fast service entry doors! The other was a huge fan in that area. All in all I was treated very well. The atmosphere was professional, and staff was helpful. I love our Subaru, and would highly recommend them. It's roomy, has a nice ride, and the all wheel drive gets around excellent in the snow. Thanks so much Hatfield Subaru!
Went in to buy a new or low mile used Cadillac XTS. The selection as poor and they wanted me to buy a used XTS with scratches all over it. That vehicle should of never been on their lot. Instead they had me drive what I did not want an ATS and a CTS, this is not what the customer wanted. I was not given the consideration or time of day. I requested if they could search for the vehicle I want at other dealerships and they gave me no response. Just because I came in wearing my comfortable old blue jeans and old Ohio State University hat, don't assume I can not buy. Your young buff arrogant sales force needs to treat locals with respect. I went to Classic Cadillac in Cleveland and was treated with Excellent Customer Service.
Bob Suzuki sold me an 2008 Toyota Camry. I'm very grateful. It was my first time buying a car and they made the process easy and the salesman are very relaxed and make a big choice not so bad! Thanks Kevin Turner at Bob Suzuki