Franklin Dental

Tara was awesome. Single mom of 4 and they helped me and knocked the appointments out fast with professionalism and having a 2,4 and 6 year old all at once plus my 14 year old they did outstanding making the little ones have a great first experience. No tears and no cavities. Thanks Kool Smiles team y’all rock. Thank you Tara for making my youngest ones feel safe, happy and excited for their dentist visit.

There was one nice guy that came to get my daughter to do x-rays, but the Dr barely spoke a word to me. He was busy, and I think he is nice, but parents want a Dr that will slow down long enough to make eye contact. I also want him to tell ME what he sees, not just dictate it to the nurse. Neither of my children had cavities, and I feel the staff should have smiled at least. Yes, it was close to their lunch time. I was also 10 mins late to my appt so I guess they were ill bc of this, but I had a good reason for being late. Look, just smile people. The staff could have been a lot friendlier and the Dentist should have communicated with me at least a little bit. I had to ask 2 or 3 times to find out my children had no cavities. I am not sure I will go back, but my kids love the play area so much, I just may have to.

This dentist office is quick, easy, and professional. The only one my children will go to in Columbus.

Playground once again was closed this has happened last 3 visits. Its hard to explain ro a 3 year old. Instead of blocking with chairs that 5 or 6 kids moved including my own close it off better. The hygienist Beth usually cleans my daughter s teeth with zero problems and remembers she is 3 not 10 where a kid would sit still. Instead of trying to reassure my daughter everything was ok, they bring 3 people to hold her down as she is crying from being scared. Also im not really confident they cleaned all of her teeth it seemed since she was moving around they rushed to get her out. If Beth is no longer there we will NOT come back.

This was perhaps the most unprofessional "establishment" I've ever taken my child to besides maybe Chucky Cheese. I am relatively sure that the staff employed were either dropouts in their class or somehow being forced to work there. I can't see any other reason why anyone would want to be there. They overbook appointments and have an inefficient system where they call out names of people they can't find and when they finally get you back to the real nightmare, You are forced to sit and wait for approximately another hour while they scream across the room at each other and yell out every child's tooth ailment for everyone to hear. I actually just walked out of there very slowly, as I was embarrassed to have been there but honestly even if they paid me to go there I wouldn't step foot in that awful place again. I feel sorry for the people that have to go there. Believe it or not. I cut this review very short.

Very professional! We love the staff and the care Dr. Adams and Heidi took with my daughter.. They were very fast, patient and kind to my daughter..

Never again will I put my child through the unprofessional & unorganized mess of this office. We had a appointment at 10, didn't get back to a room until 11:45 then didn't see the doctor until after 12. I've never in my life seen a Doctor that treats children the way Dr. Jacqueline L. Gilkey treated my little girl yesterday. She was so rude & had a nasty attitude even knowing my little girl was scared to death about having 2 teeth removed. Shame on her is all I can say. I gave them 1 star only because i didn't have a choice & had to rate them but I assure you they don't even deserve that.

Great visit with my 14 yr old daughter! They saw us fairly promptly, especially when compared to wait times we've had at other providers. The staff was super-friendly, knowledgeable, professional, & helpful. They set her up for a tooth extraction and orthodontics consult, & even set her future cleaning appointment, making sure all of the appointments were convenient for me. They were happy to accommodate my work schedule & still got her scheduled to come back within a few weeks. I'm very glad I chose them - would highly recommend them to any parent.

When we got there, they say our appointment had been cancelled; due to a Dr out. BUT, thank goodness, they worked us in, we drove almost an hour there. GREAT service.
THANK Y'ALL VERY MUCH!!!

Ive been going here for many years, I have 3 children and one of them wears braces. I have never had any issues. Service is really decent, I dont mind waiting to make sure my kids teeth are being properly cared for but I dont usually wait very long, at the most 20 mins. Friendly staff knowledgeable admin personal.

They were fast, efficient and friendly. I enjoyed my experience there although I do not like going to the dentist.

The service is fast and the employees are very friendly and patient. I would recommend friends and family to go get that Kool Smile.

I would have given a 5 for overall but I can't. The wait time is horrible. I love my daughter Orthodontist Dr. Stewart. He's very caring and professional and take time to explain to the parent as well as the child the importance of brushing and flossing. He show them the correct way to floss between the braces. His staff is amazing and friendly and try and make it easy for working parents to bring their kids. The wait time for appointments once you are there need to be a little quicker.

Wonderful experience while bringing my kids in for a dental check up. The staff were very friendly and my kids were entertained by he playroom while awaiting to be called in for their appointments. Not a long wait time at all, and they did an amazing job making sure my kids were not afraid. I recommend Kool Smiles to every parent if they want a great experience for their kids.

The staff always has an attitude problem.. The wait's are always long... Been going to this location for 2 years, Looking for a new practice as we speak, can't handle the disrespect anymore.

I accompanied my granddaughter for follow up care after her braces were removed. The dentists and assistants were very friendly and professional. On our last appointment, Justin was the dental assistant. He showed compassion and made us feel at ease.

I had a horrible experience yesterday. Not only do these people recommend unnecessary treatments on kids to get money, they are very unprofessional. I had 2 kids brought in yesterday in separate rooms for fillings. When I went to check on my older child, they were laughing and joking and moving to the music with their hands in his mouth. I over heard a 3rd employee, who was not partaking in the procedure, saying something that the dentist replied to in a joking matter don't you see we have a ten year old here and continued to carry on and laughing. As they were working on my younger child, they were carrying on talking about their personal life, laughing so hard that you can see them visibly shaking the instruments that were still in my child's mouth. I said something about it, in which they responded "oh This is how it be in the evenings on Mondays. Y'all the last ones. My bad" I will never use them again

It was my son's first visit to that office and I have no complaints. They were really nice to him and they made him feel comfortable. I like that they let me go back there with him.

I am so upset because this location canceled my childs appointments twice, then makes it seem like I am the one cancelling the appointment. They should pay me cancellation fees. I work and these cancellations have caused me hardships. They are not a working parents friend in my opinion.

I have two daughters and we have been going there since my oldest was 1. I have never had a bad experience. The afternoons tend to have longer wait times, but we usually only wait about 20 minutes or so in the mornings. Everyone is friendly and they are great with kids.