Dr. George Bayley Royer, MD
6501 Veterans Pkwy, Columbus, GA 31909
(706) 494-1454Add Hours
Primary: Family Doctor
Additional Specialties: Family Medicine, Family Practice
Practice At 6501 Veterans Pkwy Suite 2a
6501 Veterans Pkwy Suite 2a
Columbus, GA 31909
6501 Veterans Pkwy
Columbus, GA 31909
Fax: (706) 494-1455
Specialties: Family Medicine, Family Practice
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Warning: Our family has enjoyed seeing seen Dr. Chin and Dr. Royer at Family Care North in Columbus, GA for several years. The Georgia Department of Corporations lists Dr. Royer as the CEO and Dr. Chin as the CFO and Secretary. The office is sterile and not un-inviting. Financial policies are conspicuously posted informing you payment is expected at the time of service. Well, last week we had back-to-back appointments with Dr. Chin for my wife and our baby boy (the first appointments of the day). The baby is nursed on demand so staying together as a family was important to us. A member of the staff, Darla, took us aside and informed us office policy prohibited me from attending the appointment with my wife. She went on to say only one of us could be present with the baby unless that parent and the doctor agreed on the presence of the second parent. Huh?! This presented several problems for obvious reasons. At a minimum, we are the child’s (married) biological parents, so we have equal rights and interests in our children’s medical care. Plus, as the sole provider for a family of six, I have a vested interest in my wife’s health and she did not object to my presence. We asked Darla for an explanation hoping we could reach a compromise and that this policy was based in some logic which was less than obvious. We even mentioned that just three weeks earlier, we had both attended an appointment with our youngest daughter and there was no mention of this “policy”. We were surprised to discover the doctors do not equip their staff to provide any reasonable explanation. We received nothing other than “I’m sorry, that is our policy.” We asked to speak with Dr. Chin. Darla returned a few moments later and said Dr. Chin was “too busy.” We had back to back appointments at 8:30 and 9:00 so that was a lie. As we were leaving we asked if anyone would call us to offer an explanation. Darla replied “the office manager may call you but I can’t guarantee anything.” We left the office feeling slightly embarrassed, frustrated, and inconvenienced by doctors we felt had been disrespectful to us and who should have behaved as professional health-care providers. Although we understand all businesses have policies, Family Care North should equip their staff to provide the rationale behind policies when less than obvious. We feel we are owed an explanation if not an apology.
I would not recommend this place to anyone. Although Dr. Chin is very nice the way the office is handled is ridiculous! The offices are dingy and dirty with tacky paper signs up everywhere about your phone and where you can't park...crazy. The staff never seems to know what's going on and the wait is always long, they won't call in a prescription or refill for you. They make you come in and pay $2 and wait just to get the script to go fill it somewhere else! . I went in the last time and had to wait over 20 minutes for them to give me my prescription that was just sitting on her desk. i am a 36 yr old mom of 3 and don't have time to waste like that. Then they charge you full price instead of just your deductible because another office handles the insurance stuff and they don't call and find out the right stuff...and then the Dr. asks you to come back for check ups every 3 months even when not needed so you have to pay even more. I let my last script run out and would rather go without til I find a new Dr. than go back there!
I would not recommend this facility to anyone. I have found that the staff is grossly incompetent and rude to patients. The doctors (I use the term loosely) only seem to be worried about how much money they can get from you and not about the welfare or pain management of their patients. I am military man who is a concerned father and husband who wants only the best for his family. I suggest if you are thinking of going there to look for a different facility.
I'm 27 years old, a young single woman, struggle trying to hold a FT job and school. I had been there once recently since I had lived out of town for 5 years. The younger girl in the office was helpful and I truly did like Dr. Chin, she seemed to actually "listen and understand" and give personalized feedback instead of just hearing me talk and throw out some general prescription like most busy doctors. With my job I sometimes do not have the option to leave when I need to. I called to reschedule my Appt., I could not leave in time because of a of a problem at work. "Wendy", a staff member answered the phone and I explained why I could not make the appt. She did not hesitate or even try to work with me. Immediately she told me I would be charged $40 no matter WHAT situation I was in, even if I were dying is the impression she gave! Before I could tell her I needed to reschedule, I was hung up on! 7/14/10 is the date of this appointment , "Wendy" and the others made it obvious by the tone inher voice, and their choice of words, they were not concerned about me or from what I'm reading, any other patient either. I hope that Dr. Chin and Dr. Royer read this, I'm sure they may act a different way when their employer is around, but look at these reviews and this will show you. The way a business, including every staff member, or employee treats their customers, reflects on their reputation and prosperity. One tip of advice, In Columbus, GA the word spreads VERY quickly and is the underlying reason any business survives.
This is the worse doctors office I ever been 2 in my life. The staff is fake and so r the doctors. The office is nasty. I went to get my blood done and i saw the clamps that they use for a pap (about 3 of them) all sitting in one bowl in the sink. Im glad I wasnt getting a pap done that day. if you were wise YOU WOULD GO SOMEWHERE ELSE HONESTLY!!!!!!!! I gave it one star because it did not give me an option to put 0 stars