!!!BUYERS BEWARE!!!! FRAUDULENT COMPANY OUR EXPERINECE We bought a washer and dryer (Maytag) on Monday from this company (7/31/17). The salesman who sold it to us was named Michael. He specifically assured us that both of the items will be delivered on Wednesday (8/2/17) promptly between 10:00 am and 2:30 pm or later between 2:30 and 6:00pm with a phone call ahead (to make sure we weren’t “stuck” in the house all day) if anything comes up that would prevent them from completing this order. THEY NEVER SHOWED UP OR CALLED. We spent whole day waiting and called 3 times as well as left two messages without any reply. On Thursday, we drove back to the store and the same sales person “Michael” is at the front desk with our washer and dryer literally sitting right there where we picked them out. We inquired why did they not deliver the items and he claimed that “they were too busy” and that they “tried to call” which was a blatant lie, since we double checked the number on the copy of the sales slip (to make sure it was correct) and no calls, texts or voicemails were received. He assured us that they would deliver on Friday by 2:30 pm. (Which is odd because the sales slip explicitly says they only deliver Monday through Thursday, but he assured our items would be there on Friday).We again waited for the delivery or a phone call, which never came. After calling all the branches, several times, which all went to voicemail, except the main branch, which had their telephone service disconnected we became seriously nervous and began to suspect fraud. For the second time, we drove back to the location of the sale, at 5:30 pm (they do not close till 7pm) and the building was fully locked up and closed down At this point, we assume this is a scam and a fraudulent company and reported the business to authorities as well as we disputed the charge.
Never seen a business where they lies and lies . never receive on a timely matter service is terrible.
DO NOT BUY USED EQUIPMENT FROM TIM HIGH THE WAREHOUSE. I PAID FOR A WHIRLPOOL, THEY BROUGHT OUT A NO NAME, THEN CAME BACK WITH A FRIDGEADAIRE, WHICH WAS STILL THE WRONG ONE, THEN WANTED TO ARGUE OVER IT. PURE BAIT AND SWITCH SCAMMERS.
They don't follow there delivery window. No guaranteed time for delivery even when you pick your window. Still waiting and store will close in two hours. Ordered on Friday delivery for Monday 9 to 1 it is now 5pm. No call from them called them tree times. That is when we found no guarantee on time even though we were fifth person. Hope no one is after us because it might not get delivered today. Smh don't recommend. Will do separate post on product later. If we get it.