TERRIBLE Customer service by the owner!! When I called to get them to come back and make repairs to their shotty job, the owner was incredibly RUDE!! To this day I am dumbfounded how they can be so horrible to people who dumped a lot of money into their business. Now I'm trying to find other pool repair centers to come and fix their mess!! Very disappointed.
2225 Platt Springs RdWest Columbia, SC 29169
From Business: Our Professionally Trained Staff is here to Help You with All Your Pool or Spa Needs - Call Today and See for Yourself.
Great experience!! Our pool is beautiful and truly a work of art in our backyard!!! We enjoy it daily!!
I give them a one because zero is not an option. We made the mistake of using them to replace our liner. Job took twice as long as they said, they left the old liner in the yard for weeks until we went by their shop to complain. They got paint all over the deck and coping and appear to have no intention of cleaning their mess. DO NOT USE THEM!!
HIGH QUALITY work! Best in Columbia/ Myrtle Beach. Honest and trust worthy. You will always get the best price!
Design, Build, Maintain and Service of Swimming Pools and Spas. Crystal Pools is a family business that excels in client satisfaction. Over 43 years of experience. Over 5,800 swimming pool have been built in the columbia and surrounding areas. Its great to own a Crystal Pools 803-865-1200
I tried for six weeks to get Lanier Pools to come out and give me an estimate. Every time I spoke with Lance he said he would get out the next week due to being short handed. Never came or called. They could do good work but I'll never know. I called Miller Pools and they came out the day and time they said they would. I am about two days from work being completed by them and I'm very happy so if they will not call you back or show up call Miller Pools.
My experience with Lanier and also Lance was totally different than the experience described below by Lucy S. Twice this week I have gotten either one day or same day service. The staff is very polite and friendly. I will not hesitate to call them again and I would not hesitate to refer them.
Paid in full for a liner to put my house for sale. I was told 2 weeks and as I write this 4 wks later and no liner. The staff is limited due to people calling sick has caused them to not know when they will be out. Btw I have to call them numerous times to recurve an update. They are not dependable nor is lance a man of his word. I a military single parent and do not recommend use pool patrol to bad I didnt
This company doesn't stand behind their work. They built a pool that has been plagued with issues since it was built. They are unwilling to resolve my problems. I wouldn't advise using this company for anything, there are too many others to choose from that will take pride in their work unlike this company.
I have been very happy with my crystal pool I've had 15 years I did go to a random pool Co for powdered chlorine they sold me crap it had 66 percent chlorine and calcium mix my pool has had many problems with hazy or green water I went to Crystal and have gotten my chlorine with them and instructions how to clear my water just finished it looks like it's going to work I did remove about 4inches of water brush brush brush many thanks to Crystal Pools for their knowledgeable kind staff I wanted to use a closer pool Co but never again I have complete trust in Crystal Pools they always are super helpful since I have to maintain my own pool Thanks Allison I'll be back soon Rickie