A month ago I took a leather briefcase to have two snaps attached. I went to the shop 5 times to pick it up, excuse after excuse, the bag wasn’t done. Last Friday I went to pick it up once again and one of the ladies showed me a bag she brought from home for me to show her if that’s what I wanted done, I confirmed it and she told me to go back after work and pick it up. I went back today (a wk later), the bag wasn’t ready so I told the attendant to give me back my bag and money, she went to the back, came back to the counter and told me that if I waited a few minutes they would take care of it. I waited 30 mins and then heard a lady in the back crying and a loud male voice saying “Give me the damn bag”. The attendant went to the back, returned and told me that they had already taken my bag apart but would put it back together if I waited, I replied that I had already paid for the labor. At that point in time a man came to the front of the shop screaming obscenities, I tried to explain to him that they had my bag for over a month and to just give me my money back. He then threatened me and I confronted him, he backed off but continued talking aggresively, I then realized that this maniac wasn’t worth my time, grabbeb my mutilated bag from the counter and left. He acted like he was the owner but that man is a psychopath who has no business sense, one day he’ll face a customer who won’t care and will start a physical confrontation with him. I will make a formal complaint against him so that this doesn’t happen in the future and this lunatic is fined. By the way, I’ve seen several dissatisfied customers leave that shop upset about the terrible service.
I would think twice before getting your shoes repaired here. I took a brand new pair of shoes here, per a recommendation to get vibram put on the bottoms. When I went to pick up my shoes, the quality of the work was less than acceptable. When I asked them to fix the shoes, they made me feel like I was being unreasonable and I was putting them out. Since my friend recommended the place, I had already seen a quality job from them as well as other pictures from the internet at what a vibram sole should look like. Needless to say the job wasn't done right. They said they could fix them finally after much back and forth with the person helping me. She told me they would be ready before they closed that day, but then called me to say it would be Monday. When I picked up the shoes on Monday they were ruined and the pictures you will see speak for themselves. The attendant maintained that they did a good job and that this was quality work. I asked to speak to the owner and they refused to give me his information. They said he would call me, but he never did. I had to call back the next day, which at that point he still wouldn't speak me. Finally he agreed to speak to me after I had to threaten to call a lawyer. The owner refused to admit they messed up, said it was my fault they were in that condition and would not offer to cover any of the cost to see if I can get them repaired somewhere else. The owner already has one Better Business Bureau complaint for treating someone horribly and here is a second situation. Don't take your shoe here unless you want to deal with awful customer service and poor craftsmanship!
I called Old Cobbler two days before my wedding portrait photo shoot. He was very kind and accommodating. I took my shoes in that morning around 9am and they were ready by 3:30pm the same day. Excellent workmanship and top notch customer service!
Awesome experience!!! I had a unexpected death in the family and my shoes were terrible. I was a little hesitant about some of the other reviews but I tried a few other places and was shut down. The owner not only took care of my shoes but when I got them back they looked brand new. Now I know where I will bring all my shoes!
NEVER, NEVER, NEVER, NEVER AGAIN WILL I STEP FOOT AT THIS ESTABLISHMENT. The location is not convenient for me but decided to drop off my shoes there anyway. I Dropped off my shoes to be repaired on 17 Feb 15 with a promise to be ready date after 4 pm on 25 Feb 15. I arrived on 27 Feb 15 to pick up the shoes. They are not ready. In fact, the job had not been started. I was told by the shoe repairer, that he promises to have them ready the following Monday, 2 Mar 15. I was not able to get up there until 6 Mar 15. MY SHOES STILL WERE NOT READY. That was my breaking point. Needless to say, I was upset. The lady at the front promised me they would be ready in 45 minutes. I said 45 minutes really? She said if he says they will be ready in 45 minutes, then they will be. I'm thinking from a guy who promised to have them ready by Monday? Really? I was furious. I was not about to hang around or come back in 45 minutes. Then she said they will bring them to my house that evening. I said fine. Guess what? THEY NEVER SHOWED UP. I went the next day at 0900 AM. They were just finishing up my shoes. I couldn't believe it. The shoe repairman handed me my shoes as if it was 25 Feb 15. No apologies, no discount for lousy service and broken promises. Deplorable. Never again.
Terrible! I dropped my shoes off on Jan 2nd and was told they would be ready on Jan 23 (which I thought was a long time). I called on that day and was told that they should be ready Jan 30th. I forgot to pick the shoes up on that Friday and attempted to pick up my shoes on Feb 3rd. My shoes were still not ready! I was told by the end of the week (6th) and they were not ready. I went to the store on Feb 11th and was told they would be ready when they closed that day and they would call me. At the end of the day, no shoes and no call! I went in the store on Feb 13th and they were finally ready. One shoe looks rushed through. SMH!
Left shoes there said would be 5 days. Came back on the 5th day at 3pm. He told me he was now repairing shoes that are due at 4pm. He had 5 days to repair shoes and the last 45minutes he was working on the customers shoes. Not too professional.