Tech arrived exactly on time, same day service and repair. Friendly and professional. Solved the problem and no parts were needed. Corrected an improper rack and door install from the original installer(different company) Tech thanked me for my service as a firefighter\\Paramedic. I will definately use again!!
Ordered a washer timer from sears parts, shows up a week later, no packing in the box, timer bounced around tearing up the inside of the box and des…
I called on a tuesday around 3 or so, I needed someone to come out and take a look at my fridge. The person I talked to had a same day appointment open. That afternoon the technician came out, figured out what was wrong immediately and it didnt cost me an arm and a leg. I highly recommend this company!
Raymond Walters came out to my house and looked at my Frigidaire Dryer which I had already taken apart to work on. He noticed right away what the problem was and told me how I could fix it. I like to work on things myself and he was very helpful in explaining everything I needed to do. He even called and ordered the part for me to pick up. I will use him again when my next appliance breaks!
Stay away from this business! The owner died and someone named Mike is running it now, if the business still exists,. We ignored numerous red flags and now are out over $500 in parts and labor and still have a 6 year old refrigerator that does not cool. After persistent calls to the phone number he gave us to call if we had any problems, we finally reached someone who told us our money would be refunded in 14 days. Now there is no one answering at this business number. Horrible experience! I'm force to rate the business one star in order to past this.
Excellent service and reasonable prices. Owner arrived before scheduled appointment and found the problem in a timely manner. Look no further if you want a trustworthy, reliable repair person.
My Advice..."Don't Do It!" They are the local repair company for SCE&G appliance warranty program (monthly premium added on to my power bill...3 day wait for a repairman to look at a dryer that wouldn't come on...ordered a motor...five days for part...2 more days to schedule return visit...didn't show up...when I called them...they declined the claim stating that it also would need a timer shaft and would cost too much to repair...I was told my dryer was 20 yrs old...It is 8 yrs old...they finally reconsidered and said they would now go ahead and order the part ...another 5 days... then they said that the postal service lost a large order of their parts and that my part was likely one of those...eventually, they sent a repairman out with the parts, who said that it was not the motor at all but a fuse...they would order the part and let me know in 5 days when they would be able to replace it...I asked SCE&G for the fuse # and that I would buy it myself in 30 minutes time if they would just send me the repairman to put it in...6 days later, SCE&G says that they have been having a lot of problems with the Appliance Doctor and their inability to get parts...SCE&G is now going to send a different appliance professional out to look at the machine...it has been 29 days to date. If it had been an option on this site...I would have given them negative 5 stars (-5)
Wow - seems like we are all having the same experience. They came out, said they would order a part and would be back in 3 days. It's been 3 weeks. The Customer Service reps don't seem to care either...
Totally agree with the rest of the reviews. I had a washer from Lowes with extended warrenty. This is who they sent out to do the repair work. Tech. didn't even open the washer, just from starting the machine said the pump was bad. It would be 3-5 days for the part to come in and then a day ot two to install it. Told them thank you as they drove away, called another repair service who came out that same afternoon. They came out opened it up and found a filter attached to the pump had gotten clogged up, cleaned it put it back together charged me $165.00. These guys estimated it would cost min. $350.00. I called Lowes RASING HELL!! Lowes made it good. Told them they needed to research their repair services, that it wasn't my job to do it.
Based upon the other reviews, I thought that we were going to get quality service, but we were lucky to get any service at all. The man never returned phone calls when we left messages and on the few times that we caught him on the phone, conveniently claimed that he "had tried calling us", but my we had no record of these calls either through caller ID or voicemail. After the initial service call, we proceeded to wait 4 weeks for the part to come in and installed. He finally got here to install it and then had ordered the wrong part. Two weeks after the date after he promised to have our re-order part installed, he has not returned phone calls. We finally got him on the phone for him to claim that "I sent the part back". What a mess! Do not waste your time!
I had to use them cuz of my fridge insurance but i was without fridge for 7 days cuz they are horrible!!!!!