The positive aspect of this gym is that it well equipped. Unfortunately, I had the worst experience I’ve ever had in a gym in over 25 years of working out around the world (I served in the Army). I was working out with my son the day before Christmas when a member invaded my space, nearly striking me, snatched a strap from my hand, and spoke with degrading condescension. Being a former soldier, I stood my ground against this bully, simply advising him that IF he violated my personal space again, I would knock him out. Perhaps this was blunt, but his behavior was very threatening.He went from bully to baby, convincing the unpoised staff that I threatened him and cajoling her into calling the police. Rather than controlling the situation, the staff allowed the member to run the show, which was ridiculously out of hand. I understood that this was a waste of the police officers’ time. I left voluntarily. In the parking lot the police laughed, agreeing that the member was simply a blabbering jerk. A week later I started receiving calls from Rob, the manager. He wanted me to take time out of my work day to see him in his office. I did not. I realized the baby bully had been whining to him after having seen me the day before (I did not say a word). Funny how bullies cave when one has the courage to stand up to them--this coward, with his Evian water, was now campaigning to have me kicked out, and based on Rob’s approach it seemed to be working. Talk about gullible staff! I told Rob over the phone the complete story, admitting my words. I also explained that I felt threatened and harassed by this member, and that this situation triggered some difficult emotions. I just wanted to move on. He did not respond, simply saying, “OK,” His apathy, and the gym’s inability to deal with a rude, manipulative egomaniac was the last straw. There are plenty of commensurate gyms in Irmo. I recommend looking elsewhere.
My experience with this location and the way they handle billing and contracts has been an absolute nightmare. I receive different answers from every single individual that I talk to, and unfortunately due to the varying answers, I've had to pay for several months for a gym that I haven't stepped a foot in this calendar year. I am so disappointed in the customer service I've received.
Equipment is lacking in quality as well as variation, very dark lighting for some reason, employees are below average in knowledge of fitness and also not very friendly. Very depressing and unmotivating atmosphere. 0/5 recommend.
Shannon and Jessica were wonderful to work with. It was an amazing experience to do the 6 week classes and see the transformation from life vests to swimming. I can't express how worth it it's been. With over an hour and a half drive and 4 children 7 and under, do it! It is worth every penny and every minute.
Love this place. I was hesitant to go it first. Wife talked me into getting a personal trainer. I've had him for six months and have seen phenomenal gains!
The JCC is a great place to work and workout. Everyone is really friendly and the atmosphere is great. There is something for everyone when it comes to classes and programs. It's much more than a gym, it really is a community center where everyone is welcome. That's why I love being here!
The JCC is an awesome place to work out. The equipment is always in good condition and there is never a wait, there is an indoor pool, child care is provided while you work out, and the staff is friendly and really gets to know you. I love that they provide towels so I don't have to lug everything I own into the gym. Lots of extras are offered too, such as Jewish food for holidays, classes and guest speakers, festivals for kids -- all included with your membership. And free coffee every morning! Lots of parking and a beautiful facility.
Pivotal offers month-to-month contract/gym memberships. On the contract you sign, it clearly provides succinct steps one must comply with in order to cancel that membership. You must send a dated and certified letter w/receipt (that is sent to your local gym) wherein you provide indicates your membership ID/account #, your name, and the date you wish to cancel. You must get that certified mail receipt signed and returned. Depending on when that letter is posted/received/signed for, your membership will take no more than 30 days to process your cancellation request. However, at this St. Andrews location, the contractual terms are disregarded. The elusive Ops manager (Christine Cavalerri) feels she can override legal contracts by making members appear before her for an 'exit interview' before she 'grants' your cancellation. This is not legal nor part of the contract. I submitted cancellation following my contractual guidelines that the certified mailed receipt was documented 10 days before the May 16th M-fee was collected. By June, 16th, another M-fee was collected and when I called to check the status of my cancellation request, I was told they are withholding it until I can find a way to meet with their elusive/incognito Ops manager BEFORE they will accept my cancellation request. No dice. I paid another $20 (so I'm out the June fee they were not entitled to plus this $20 for a total of $40 plus the $8 certified mail receipt) to put a stop payment with my bank. I invite them to illicit a negative credit report or pursue payment further because I WILL take them to court for skirting the contract. This has been a hassle and mark my words -- I will NEVER do business with this entity again ANYWHERE I live after this disregard for legal contract terms and obligations. These gyms whine when members don't follow their contractual obligations and then they treat their long-term customers w/solid payment history like this???? I recommend anyone take their business elsewhere because whether it's a 2-yr contract or a M2M contract, they will NOT allow you out of your contract based on the terms spelled out therein without a hassle.
worst $20 i have spent in my life, i couldnt wait for the month to be over.. the staff is horrible, a lot of their cardio machines are always out of service, their cardio cinema room has 1 working treadmill, filthy locker rooms, the sauna stays room temp, they have personal trainers that are either fat or old and not qualified, the list goes on. on a brighter note, for 25$ i joined golds gym the same day i quit pivotal and it is 1000 times better than pivotal. golds gym has a sauna that works, steam room, pool, basketball court, racket court, modern cardio equipment and weights, clean locker room and REAL personal trainers along with a friendly staff. please, save yourself the time and money and avoid pivotal at all costs.
On May 10 of this year which was 3 days prior to my billing date I called to cancel my month to month agreement. I did not receive a call back until after they had charged my card again at which time they gave me the name of their billing company and told me I had to take it up with them. After talking to their billing company and making it known to the G.M., Assistant Manager, and the billing company they did not cancel it the month to month contract even then. After having been charged another month and giving them several hours to call me back I went to the facility. At which time, I was told that the GM was not there when he was after being told over the phone the Assist. mgr wasn't there and he was. I finally had to get law enforcement involved to get what I asked them to do to get done which was cancel my account. They still refuse to refund any of the money they overcharged me and I ended up having to get my debit card cancelled by my bank in order to insure that this unscrupulous company did not bill my account again.