I loved working with this company they have really nice and knowledgeable people working in their office. They have been in charge of my property since 2013 and my payments have always been on time coming to me and my house has stayed rented out with good tenants. I just want to thank the staff for all their hard work and professionalism. Great company!
I haven't had anything short of a great experience renting from Insigma Group. Anytime I have an issue with my house it gets taken care of within 24-48 hours. I'm sad that my husband just got orders and we are moving out of state but if we weren't I would definately continue to rent with them.
They are the worst company to rent from. They take forever to come and fix any maintenance issues and are extremely rude. Very unprofessional on the phone and don't care if there are serious issues in your home. I will NEVER rent from them again and would advise anyone who is considering to, to read the reviews and decide otherwise.
Lacey Rowe has been a big help for my first new home. Lacey works very well with me, like something that is unclear, she takes the to explain that situation. Lacey has always contacted me for the latest updates and informs me what I need to do next. I'd enjoy doing business with lacey.
Bad experience dealing with the person in charge after heach lead me on took multi able phone call and text to get replys and only found out he wanted a buddy to rent a property since his brother has a honest way of doing buissiness needless to say will never do my other buissiness or recommend co-buissiness owners to do anything with there company
Insigma Group, LLC disregarded my request to have a tenant pay for damage they caused to my property. The Property Coordinator with Insigma Group, LLC advised me that the tenants would not be renewing their lease. Insigma Group, LLC managed this property for us. When they significantly increased our property management fee, we decided to terminate our management agreement with them. Prior to the tenant moving out, I notified the Property Coordinator that I learned there was damage to the garage door of the property. There were two very large dents in the garage door. Each dent was about 1 foot wide. I sent her pictures to show proof. When the tenants moved in, there was no damage to the garage door, or anywhere else in the property. The Property Coordinator sent me an email advising that any damage would be noted in the final inspection report. I received the inspection report and it did not list the damage seen on the garage door. So, I contacted Insigma and sent a new property manager to the property to conduct a separate walk-thru. I learned that there was other damage to the property to include a pantry door that needed to be replaced due to damage, damaged porch columns and railings, and damaged kitchen drawers. There was also a lot of trash and debris left in the property that was not removed. There were 12 contractor-sized garbage bags full of trash that was removed from inside the house. The cost for the damage and trash removal should have been the tenant's responsibility. The cost to repair, or replace, damaged property and removal of debris should have been the tenant's responsibility. However, Insigma left this burden for my husband and me to bear. It is in the tenant agreement that they be held responsible for any damage beyond normal wear and tear. The issues listed above were beyond normal wear and tear and therefore, the responsibility of the tenant. Insigma failed to hold the tenants responsible for repair/replacement/removal of trash. Because we decided to terminate the agreement, they did not abide by the management agreeement and ensure the tenant cleaned the property or be held accountable for damage they caused. I suggest you avoid Insigma. They get 1 star.