Update: I had listed one star and the info below. After making several post around the web the owner Christopher called and said he had NOT received any of the messages me or corporate had left for him. He came out and installed the parts I had ordered and apologized and said he would correct the problem he had at his store. So there was a problem and he did correct it. AFTER THIS I WOULD Recommend Them.I would not recommend doing business with these guys. They are a Dirt Devil repair center and I was referred to them by Dirt Devil. I ordered a belt and Filter from them on Monday, February 25th. They charged my card right then so everything was paid for. I was told I would have the parts Thursday February 28th or no later than Friday March 1st. They were shipping them from Columbia, SC to Pelion, SC. Now it is March 12th and I still have not received my parts and I cant get a return call from them. I am now talking to Dirt Devil Corporate and they have called them also. Still no return call from them about my parts. Dirt Devil Corporate says they are a independent dealer so there is not much they can do. STAY AWAY THE WORST CUSTOMER SERVICE EVER. Bryan is the manger Christopher is the guy that took my order and money! The Lady that answers the phone is real nice and tries to help but she just answers the phone, Bryan the manager blames everything on her!! Their Phone Number is: 803-783-3400 Feel free to call them and let them know this add is on here and its giving them a bad rep. Thanks Guys, Have a great day.