Wescott Acres Pet Resort
6005 Wescott Rd, Columbia, SC 29212
Phone: (803) 732-9738
Primary Phone: (803) 732-9738
Fax Number: (803) 407-0566
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DO NOT BRING YOUR DOG HERE! Our dog was brutally attacked while in puppy day care. She spent 4 days in the hospital, multiple doctor appointments later and over $2,000 in medical bills and she still has psychological problems. She was not being watched around the clock at puppy day care where they check on the dogs "every thirty minutes or so." After her being attacked they changed their policy to "checking in on the dogs" from every thirty minutes to "every fifteen." No wonder EVERY single doctor we visited (over a dozen) all praised and send their dogs to CAMP BOW WOW. Why you ask? There is someone out there constantly watching their pups. Talk about a piece of mind. All they care about is presentation and customer service as for your dogs they are just another dollar bill to add to their pocket. Not to mention the owner dodged us every single time we visited to discuss bills, so that just speaks volumes. No care for your pups here and please if you want some piece of mind, quality care and to ensure your dog is being taken care of take them elsewhere and learn from our terrible unfortunate experience.
i wrote a review the last two years and i will continue to write one every year on this day...because the people of Columbia deserve to know the truth about where they take their pets. You probably think they are being supervised and watched, because thats what we thought too, but they aren't. don't believe me? we lost our dog their when it was attacked by another dog. autopsy results showed the dog had been left unattended for at least 30 minutes and died from injuries. if they had been supervising or watching like their business claims, then this would not have happened. don't go here. don't trust them.
They only care about the $$. Very sad. Dropped pet off with feeding/care instructions. They did NOT do any of it! On top of that, they did not feed my pet enough food. They only gave them half. Basically starving my pet ! I checked the amount given to Wescott Acres before and after pickup. Even asked if there was any problems. Was told everything went perfectly. There was an extra item put in the kennel with my pet that was NOT animal approved or approved by me which could have seriously injured my pet. When confronting them about this; I was told, "It's not my fault, it must have been the morning caregiver that did it". If you love your pet, DO NOT SEND THEM HERE!!!! They don't even deserve one star, but you have to mark one in order to put the review.
As Thanksgiving is approaching, please do not board your dog here. I have experienced it first hand. The business is all about presentation and customer service and not about the animals. Laura is very good at putting on a fake face and tricking you that you animal is going to be well taken care of, but don't fall for it. She is a snake. Please know that during Thanksgiving week, most of the "waiting list" is called to come in and dogs are placed together without the parents consent. Also, usually there is a sign to please say goodbye to your pet in the lobby. Ever wonder what that is about? It is because your dog does not have a room yet or is going to be placed with another dog without your knowledge. If you do happen to demand to go back, you will see many dogs in crates because Laura cares more about renting out the rescue rooms for money, then the comfort of the dogs. When you do demand to go back, your dog is placed in a temporary room most of the time and soon after you leave he/she is moved either outside or to a crate. Also, something to think about should you board your dog here for Thanksgiving. Usually around Thanksgiving there are about 300 animals being cared for by a total of 4-6 caregivers. They are usually there only for 4 hours per shift. You will see more customer care or receptionist then actual people caring for your pet. You do the math.. with that many animals and so few people and time.. Do you really think your animal is getting playtime? There are only around 15 playgrounds. Do you really think they have time to take your animal on a 30min "nature walk" or sit in the room for "hugs & kisses" for 15-30mins? The answer is no. It is a scam to make you pay for stuff that your dog never receives. ($10-$15 dollars here and there) You may ask for pictures to feel reassured, but please know it takes 1 min to fake that picture. Like I said, I have experienced all this first hand. What Laura says sounds nice.. but it is in no way possible. I know way to many horror stories about dogs that have stayed at Wescott that parents of these dogs do not even know. All I ask is that you be safe with your pets and do not trust a snake in the grass.
Wescott help me by taking a stray dog in when no other rescue would. Every member of the staff I spoke with was extremely nice and helpful and seemed knowledgeable. Laura was extremely nice, sweet, and very accommodating. The facility itself when I dropped the dog off was well kept and very clean, there was no smell that usually is associated with a boarding kennel. Not sure what I would have done had they not stepped up and taken this dog in and I am truly grateful to them.
This pet resort is the trifecta excellent, compassionate, and attentive care for dogs and cats while owners must be away from them for short or extended periods of time. I have known Laura Mitchell since we were children. Her dedication to animals is profound and absolute. I have been reliant on Wescott Acres to take care of my two pampered standard poodles for ten years! My two poodles stay in the luxury suites which are replete with all the comforts of home (beds, chairs, tv, lamps, raised food bowls...) so that I never have to worry about them stressing out.
Wescott Acres (a.k.a. to my dogs as "Camp") staff are always friendly and willing to accommodate my many special requests regarding food, exercise options, and how to recognize personality traits of my dogs. It is a relief to know that my dogs are happy and well looked after while we are away. Camp offers outdoor romping areas or walks on a leash. Sometimes my dogs are able to play with their other poodle buddies if they are being boarded at the same time. I am an overprotective mother who has strict expectations of those who will be responsible for the care of my canine children. I bring a cadre of bedding, toys, food, chilly vests or coats, towels, and treats which the staff understand are important to preserve a routine for my dogs and happily execute my instructions. I am grateful to Laura and her wonderful staff for providing a safe harbor for my dogs where they can thrive. When I arrive to pick them up, they are exhausted from having such a great time.
I highly recommend that you visit Wescott Acres to discuss the many boarding options that they offer. You will be impressed and relieved that there is such a wonderful place to board your precious pets.
Does anyone know how i can get in touch with someone from the rescue? I've left several messages and even tried calling the resort side. I haven't received a call back and it's been several days. My neighbors moved and left their cat behind. I really don't want to let him die out here or take him where he will be euthanized. How do I speak to an actual person soon??
I am deeply humbled by the generosity and compassion of my new family at Wescott Acres. There are no words to adequately express my appreciation for the love, support, and hospitality they have extended my sweet, Lab, Jasper.
Jasper has been separated from our family for nearly 4 years; but thanks to Laura and the team at Wescott Acres (and a couple of other amazing people), Jasper was found due to his microchip and rescued.
Since my family now lives across the country, Jasper is being cared for and loved on at Wescott Acres until he is well enough to make the cross-country journey to be reunited with our family. Because of the unusual circumstances involved - Laura, at Wescott Acres, extended a heartfelt offer to board Jasper in a safe, loving environment where he could rest and get more healthy - out of the goodness of her heart. So, Jasper is staying in a gorgeous, luxury suite (the St. Martin Luxury Villa) until he is ready to travel 2000 miles home.
This is a dream come true that wouldn't have been possible without the compassionate souls that I've met throughout this journey. Laura's whole team has been so fabulous and amazing during this entire time. I have received photos, text, and phone updates every step of the way. Wescott Acres is clearly a professional, responsible, and caring facility that is operated by kind, good-hearted, animal loving people. In all my world travels, I have never been so impressed with the good will of strangers... that have become family.
I will never be able to repay Wescott Acres for taking such great care of my 11-year old baby :) Thank you, Laura and team at Wescott Acres, from the bottom of my heart!
I'm personally upset by all the DRAMA going on in these reviews. I adopted my dog, Max, from their pet rescue operation two years ago. He is the sweetest most loving dog in the world and the only place I trust to board him when I go out of town is at Wescott. The entire premises is wired with cameras so there's nothing shady or any dogs being mistreated. If you want your dog to have a safe place to stay while you're out of town then go to Wescott. You won't regret it.