Spring Valley Animal Hospital
8913 Two Notch Rd, Columbia, SC 29223
We love Spring Valley Animal Hospital! After I purchased an 8-week old Great Pyrenees, I knew how important it would be to find a great Veterinarian. It was equally important to find a hospital that our puppy Leena could grow with through vet care, boarding, and grooming all in the same place! We definitely found that at Spring Valley Animal Hospital. The Receptionist couldn't have been any more helpful and pleasant - the Dr and Tech were wonderful and patient with her, and answered all of my questions and addressed concerns - the Groomer was also top notch. Leena came out looking like a million bucks and smelled fantastic, without breaking the bank :)
03/07/2011Provided by Citysearch -
PLEASE DO NOT TAKE YOUR PET TO SPRING VALLEY ANIMAL HOSPITAL!!
To put it briefly- they completely missed that my lab tore BOTH of his ACL's, even AFTER taking X-RAYS!!
If you need more info to convince you not to take your animal there, please keep reading...
We just moved to Columbia in Nov 2010 and decided to take our two dogs to Spring Valley Animal Hospital. In Dec. 2010 we took our Black Lab back into the doctor because he was limping and it seemed like some days were worse than others. The doctor said he couldn't feel that anything was wrong and maybe he just ran too hard and maybe he was sore. We were to bring him back if the limping continued.
Jan. 2011- We bring our lab back into Dr. Alexander because he wasn't getting any better and in fact sometimes the limp would be on the left back leg and other times on the back right leg. We took him in for X-Rays on a Saturday morning. Besides the fact that we had to wait close to three hours to be seen, we wanted to find out what was going on with our dog so we waited. After the x-rays were done the basic prognosis was that he eventually will get hip dysplasia. He told us to give him over the counter Glucosamine and be prepared for hip dysplasia in his future.
March 2011- Our dog is still limping and although I tend to trust the experts, I just had to get a second opinion. We took him to a new vet in Elgin (Wateree Animal Hospital) and had more x-rays done. It was very clear to the doctor that our dog had definitely torn his left ACL and his right one too! HOW DOES A VET (Dr. Alexander) WITH SO MANY YEARS EXPERIENCE MISS TWO TORN ACL'S?
THANK YOU to WATEREE ANIMAL HOSPITAL for CORRECTLY DIAGNOSING MY DOG!! We are scheduled for surgery next week to complete the first of two TPLO surgeries our dog will require. Although we appreciated the way Dr. Alexander handled our two dogs, I just don't understand how something that is actually very common can be completely missed.
Also if you're planning on getting your pet medications through any place but their office (which they only carry generic & none that protect against ticks) they will deny the request from any place that you want to buy it from. You will have to go to their office, pick up the prescription and mail it in because Dr. Alexander doesn't 'fax' or do 'authorizations over the phone'. Once they found out we had switched vets, they made it almost impossible to get the prescription for my smaller dog that needed Heartworm. I literally had to go to their office and demand a prescription. And when I asked if she could fax it to the company, the girl behind the counter just looked at me and said, ""We don't fax."" SERIOUSLY??
No problem. We are so happy to have found an amazing vet in Columbia - go Wateree!! It's funny that we have lived in Summerville, Greenville, Mount Pleasant and now Columbia- going to new vets in every location and this is the ONLY vet I would not recommend!! Please check out any other vet than Spring Valley! It could mean the difference in the health of your pet. I'm just glad we now know what's wrong with him and we look forward to seeing him back to normal after his surgeries!!