The Temperpedic Premium Hybrid Mattress was the answer to my Low Back Pain. William Cantlow was very professional and Knowledgeable. He was very patient and answered all of our questions .. We would definitely purchase here again and tell all out friends to Get a get quality product for your money... Thanks William for your Courtesy!!!!! Caroline Workman Jones
We came in looking for more than we could afford. Bria helped us and did a FABULOUS job. Anyone wanting a deal needs to see her! And I think she needs a raise.
I love the mattress and the service. I walked in and out with a great mattress. Very comfortable Sealy. With the student deal, I was able to get a frame, pillow, box, and delivery included in the cost. Overall, great experience
I had purchased all furniture for my 1-BR apartment in June 2013. Within a few months, I started having problems with my queen mattress, it started bulging from the upper-middle part. I called the store and within a few weeks they sent me a replacement. However, I had the same problems with the replacement mattress as well. Once again, I called the store. They said to send them an email which I did on on March 17, 2014. Have given them a call several times, and all I keep hearing is that "someone will get back to you". It has been 2 months and still no one has come to inspect the mattress or replace it. Their after-sales service is not the best. They do have amazing deals, but the quality is rubbish. Paint has started chipping off from my center table, study table etc. My sofa-bed opens up but then doesn't lock back into place. And then the issue with the mattress. I have already dissuaded a lot of my colleagues from buying furniture from this store (no matter what be the price), hopefully this review will be helpful to other people as well.
They have unbeatable deals and quaity
I can’t say enough good things about our experience buying a mattress from Jim at A Goodnight Sleepstore. When my boyfriend and I first walked into the store, we had the vague idea that we wanted to upgrade our bed but we were nowhere near ready to actually make a purchase. We were immediately relieved at the relaxed nature of the salesperson, Jim, who made us feel attended to but not at all pressured, answering all of our numerous questions while also giving us plenty of space to explore the many options in the store without hovering over us. We didn't purchase our new bed that day…nor any of the next three times we visited the store. It took us several months of debating before we settled on making a purchase; throughout the entire process Jim was helpful, patient and accommodating—he never made us feel pressured and was extremely gracious in answering our many questions. In the end, Jim went far above and beyond the norm to customize the perfect mattress/box spring combination for us. We ultimately settled on a special order mattress that fit our preferences perfectly but wasn’t one of the models on the floor. Jim had the idea to switch out the box spring that came with the mattress for a different version to accommodate our budget—thanks to Jim we were able to get our ideal mattress and stay within our budget, he even threw in a few additional perks. The terrific customer service extended even after we made our purchase—when we found that our frame was creaking a little, Jim sent a crew out the very next day to fix it for us at no cost at all. We are delighted with our purchase with the entire experience. I can’t say enough good things about exceptional customer service we received from Jim throughout the entire process. A Goodnight Sleepstore is the place to go!