I had fairly high expectations of this store due to my dealings with the newly opened branch in the lowcountry. I arrived this morning about 30 minutes after the store opened. I was disappointed to find that there were no available complete uppers in the store because that was the main reason I went. I do understand that it can be difficult to maintain stock of certain items at particular times of the year. I was asked 3 times if I could be helped while I was stooped reading labels on packages, however, when I was standing at the counter waiting to be helped, it seemed that all of the employees were occupied (some with customers, but most not). I was quite shocked at how many items were not stocked on the shelves. Two items I came for had to come from "the back." Obtaining these items proved tricky for the employees, but after two trips to "the back" and three separate occurrences of me asking if the items had been obtained, I was finally able to take the items in-hand. It seemed as though the staff had a difficult time working together. When it came time for me to check out, I brought my items up to the counter and waited for several minutes while the staff seemed to be huddled around one customer at the counter. Finally,I asked if I could be helped as a staff member passed by the register, and at my request, he was very willing to help. I took note of the time and realized that I needed to hurry as I had spent more time in the store than I had planned for and this was an out-of-town trip for me. In the middle of scanning my items, the staff member seemed to get distracted and diverted to a conversation with another employee. Normally, I wouldn't have minded, but I happened to be in a hurry today, and it was a bit rude. In summary, due to the lack of cooperation between staff members/ sub par customer service and poorly stocked shelves I do not believe I will be revisiting the Columbia store. I still appreciate the fair pricing, and will probably revisit the Blufton store and continue to shop at Palmettostatearmory.com.
First I wanna say to a previous poster regarding the so called "eye candy" comment!! If it was your business, which it isn't. then you could make that decision. Anyways Palmetto State Armory is very respectable and very informative...even the nice ladies that work there. As a matter of fact earlier this month me and my father went to PSA and when one of the salesman couldn't find what we were looking for.....he went to one of the young ladies and she stopped dead in her tracks (she was processing a new shipment & doing inventory), but she came on the floor and showed us and the man that worked there exactly where the products we were looking for, and it even surprised me but she knew what it was, what the benefits & downfalls to using the products we were going to purchase. So she helped us decide whether we wanted to purchase it. My entire family shops at PSA now, and between me, my father, my aunt, and the rest of my family we have spent in excess of 20K at PSA. So before anyone takes advice from anyone on here....go there for yourself and you will see very quickly what I'm referring to. Now that poor guy who posted before me doesn't have any patience obviously, but when a salesperson is discussing something with another customer then just shut up and wait. Cause you don't even know whether that man had just purchased 4 Pistols or Rifles....took them out to there car and came back in to get advice on something else. I think it shows PSA's dedication to there customers with the salesman spending time with a customer. Cause they do that with everyone including anyone who comes in there no matter your money situation or whether you know what you want or not. Cause they are very professional and are willing to help anyone however they can. So please everyone go check them out!!! Sincerely, Jonathan Motte P.S. Thanks to Palmetto State Armory for yalls amazing service, knowledge, and dedication to me and all the customers who come through the door!!
Over the last few months, processing time has been horribly slow, and Customer Service almost non-existent. My last ammo order took almost 4 weeks to arrive, while the entire time, the order system showed as PROCESSING (even though they charged me for the order). An order last week was never confirmed but they were fast to charge my credit card for the order again. After a week of no communication from them, I sent an e-mail to CS yesterday to cancel. They informed me that I could only cancel by phone, so this morning I waited on hold for 15 minutes to cancel. They actually did get to me, and were very nice. They cancelled the order and are supposedly refunding my CC in full. We'll see how long that takes, but I won't be doing business with PSA anymore. Bud's and MidwayUSA will get the rest of my online ordering business from now on, because IO can trust them both to be prompt, keep me posted on the status of the order, and deliver on time without marking prices up to the stratosphere. Too bad PSA, you seem to be losing a lot of loyal customers.
My wife and I recently visited Palmetto Armory to look for a firearm for my wife. Immediately after entering, we were greeted by a professional and courteous staff. They went far beyond any normal expectations to help us select the right firearm for us. All the staff is extremely knowledgable and they even took the time to dissassemble the gun and show us how to properly maintain it.The facilities are brand new and they feature a wide selection of many manufacturers. I highly recommend this establishment (so much that I returned two days later to buy another firearm) for anyone who is in the market for a new firearm, accessories, ammunition or reloading supplies.
Seems very strange that the Company that I have been buying ammo and rifle parts from for several years now could get reviews as bad as some i have read here. Seems to me that they cannot exist ib the same universe. I have had nothing but great experiences from PSA online. They have dealt with me honestly and consistently. The shipping times are a bit slow... but the grerat prices offset that for me.
I have ordered many things from PSA and have been very very happy with them. Considering the circumstances and the flood of orders they have received I was more than happy to wait. Their deals were worth the wait. Their website says in big bold red letters that there will be a wait time, shop elsewhere if you dont want to wait. I know I will wait for PSA! Keep up the great work guys!
I ordered this online, called customer service three times because I had issues, and finally settled on picking the items up in Cola. They are great! I made it almost impossible for them. due to my circumstances and they pulled through with flying colors. I do not understand the negative reviews here, but my experience was great! and I will use them again and recommend them.
They have some pretty good deals, but if you are in a hurry to recieve your product you may want to shop elsewhere. Of All of the internet shopping transactions I have done over the years Palmetto State Armory is by far the slowest in processing the order. I guess it all depends on what is more important....time or money.
Great shop, fair prices usually a bit lower than at others. Staff is very helpful and patient. Although I look around at other stores, when it comes to purchasing I have made them my "personal gun store". Visit them and you'll see what I mean.
Great people to do business with. Very helpful and very friendly unlike some of the bigger gun stores in town.