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If you enjoy having a new doctor or p.a. every 2 years, and not being notified they left until your next appointment (this happened to me twice over a 4 year period)....this is the place for you!If you enjoy a rude administrative staff, who are annoyed by the presence of the patients they serve....this is the practice for you!If you enjoy not getting calls back or being able to setup referrals, this is the practice for you.If you enjoy arguing with your insurance because you've been double, over or erroneously charged...this is the practice for you.If you enjoy a management team who doesn't return messages or care about addressing patient issues, than this is the practice for you.I urge you....stay away, stay far away
I would have to agree with everyone about no call backs and being a new patient. I submitted my paperwork and called them the next day to ensure they got it and find out when I could make an appointment. The receptionist told me that she had to enter my information in the computer and it would take 7-10 days before I could call for an appointment. Her excuse was we just got a new system put in and we are behind in entering patients. If that's true then why are you currently accepting new patients. I need to be seen sooner than 2-3 weeks. I was told they would speed things along since I had an urgent matter. I called a day later and the receptionist told me "I'm not going to lie, we haven't got around to entering your information yet". Then, I was told they would talk to the PA to see if he could squeeze me in. They never called me back. I called them right before closing to see if the next day would be an option. I was told he couldn't see me he was too busy, but on Monday they would speak with the doctor to see if he could fit me in. That would be today, so we will see if they even call me back or if I get the run around again. I am about to say never mind to this place and take my money else where.
Horrible Doctors, seem only interested in money not care. Look at these reviews, do you really want these people doctoring you? Get a second opinion.
Daughter had an appointment @ 11:50. Arrive at 11:50. Was told my appointment was at 11:40 and she could not be seen because we were late. The policy I signed when she first started going here stated that if you were over 10 minutes late you may have to be rescheduled. Even if you go by there policy we were within the time limit. Not to mention the fact that my daughter has been ill for 2 weeks this was a follow up to see if she is improving. No better. We've seen this physician twice in the last 2 week and been in the emergency room once. They have no concern for her well being. We'll be finding a new physician.
I am rating the practice as pretty good overall. However, management of the practice leaves a lot to be desired. Can't tell you how many times I have called and simply can not get a body, even the operator, to answer a phone call. I tried at 4:25 every extension possible and suddenly got the answering service. One of the most difficult practices I've ever had dealings with in regards to getting someone to answer a call. Their phones are so screwed up that when you opt out to the operator to a "0", you go to dead air and the call just hangs in never never land. Really enjoy the new PA, but simply and absolutely HATE the management of the practice and phone situation. Now that PFM is part of Lexington Medical Center, their billing is even screwed up too. Got a bill for a first time visit and when I got it, i was already in the 31-60 cycle showing I was late. NEVER had seen that charge before and could never get a straight answer as to why I was late on the first bill.
The Dr I see here is wonderful if I can get an apt. The staff is little to be desired..no call backs..waited 4 months on a referral, you will be put on hold while the receptionist finishes her personal conversation..got tired of having to call office manager to get any results...I have a medical condition that has to be followed no support here...do not expect great things once you leave the exam room. It is a shame that the Dr is as effective as his staff allows him.
Not perfect, but nowhere near these other reviews. I've almost always received a call back the same day. I've always been able to get a same day appointment. Dr. Nunnery and his nurse Aimee are excellent. I've also never had any issues with the front staff either. I've had x-rays done, lab work done, and an ultrasound done. In all aspects, I was treated with professionalism and kindness. We have had a few issues with refills pre-authorized but with as strict as Big Pharma and the Insurance Companies are getting about meds, I can understand. As long as Dr. Nunnery and Aimee stay the same, I'll continue being a satisfied patient.
Have used this practice for years, but they have become far more interested in taking your money than taking care of you. There were extra charges on the bill I didn't expect and very little time spent with a physician. It seemed like they just want to pass you on to some specialist, rather than getting to the root of your issue.
All these reviews are true, I can not even get them to order a test, waited from July till November for a referral, was released from referral beginning of December middle of December and still no order for test.
I'm never one to leave reviews unless it's good but this experience was so bad. I Wish I could leave 0 stars. After waiting 2.5 hrs and extremely sick then I learned that they allow people to check in online and no matter if you arrived before them and signed in because they checked in online whenever they show up they can before you. Many other patients were unhappy with this, one girl left bc she had to get to her classes after waiting an hour. Another lady left with her sick son after they had been waiting a long time too. She tried to talk to the front desk person and her response was its corporate's fault and offered no solution. Finally after seeing Dr. he was extremely rude and not helpful... gave me 3 prescriptions. Went to Walgreens to pick up where they supposedly sent in my prescription and 1 was there but the 2nd one they said they didn't even send and the 3rd was told (after going to 5 different pharmacies) they don't have (most places had never even heard of it) and you can't even order it. What Dr. prescribes medicine that you can't even get. Called the front desk and these people have no idea what they are doing. NEVER go to this location. You'll wait forever and then not even be treated by a qualified doctor.
Physicians and surgeons help to keep people - from infants to the elderly - as healthy as possible. These individuals provide diagnoses and treatments for a wide variety of ailments, and preventative care and early detection for more serious illnesses. Whether you love or hate going to the doctor, the fact is your physician is there to listen to your health concerns, take preventative measures against diseases and advise you on your options for staying in tip-top shape.
In 2013, there were more than 1 million doctors of medicine in the U.S., over 854,000 of which were active. Additionally, in 2012, there were about 18,000 active general surgeons in the country. It's important to know which type of physician or surgeon you need, how to choose the best one, and account for other considerations in order to stay healthy.
Patients can choose from a wide variety of physicians depending on doctor specialty and what problems they are experiencing. Here are a few of the most common types of physicians that you may see in your lifetime:
Your GP is the doctor that you go to for regular checkups, vaccines and to identify health issues. GPs can treat many different illnesses and injuries, from the common cold to a broken arm. If your health requires a second opinion or expert care, the GP will refer you to a specialist who has the skills to focus in on the issue.
Heart attacks and heart disease are some of the most common afflictions seen across the country, making cardiologists important to your long-term health. These physicians specialize in studying and treating the heart and related diseases.
Other than a GP, the dentist is likely the most common physician you'll ever see. These professionals work with the human mouth, ensuring that your teeth and gum health are up to par. Patients typically go to the dentist twice a year.
Dermatologists are focused on skin-related issues and diseases, from skin cancers, to acute acne, eczema, psoriasis, and general cosmetic concerns like aging and scars. Most will also perform annual or semi-annual mole checks to screen for any signs of melanoma, the most serious form of skin cancer.
If you have a number of sinus infections or have had your tonsils taken out, you've likely seen an ENT specialist. ENTs handle ailments related to the ear, nose and throat, often related to taking out tonsils and treating hearing issues.
For many women, their gynecologist and obstetrician are the same person. These professionals work with the female reproductive system to focus on reproductive health, fertility issues, prenatal care, options for new and expectant mothers, neonatal care and childbirth. OB/GYNs can also help in the early detection of breast or cervical cancer.
There are obviously a number of physicians that you can choose from, but how do you know if they're the best choice for you? Here are a few considerations to help you pick a physician:
Look at Your Insurance
Before you get down to the details, you need to verify which doctors are covered by your insurance and whether they are in or out of your carrier's network. Rates may be cheaper if the doc is in network – a doctor can be covered by your insurance but not necessarily in network. Out of network is typically more expensive. Doctors often add and drop plans, so it's important to ensure that your options are compatible with your insurance plan. Doing your homework will help you avoid unexpected expenses.
Check for Board Certification
Your physician should be certified through the American Board of Medical Specialties. Doctors must earn a medical degree from a qualified school, complete three to seven years of residency training, be licensed by a state medical board and pass one or more ABMS exams to be certified.
Examine the Reviews
Reviews of a doctor can reveal a lot about what your experience may be like. People may grade on staff friendliness, availability and effectiveness of treatment. Looking at these evaluations and getting recommendations from family and friends can direct you toward a physician for your needs.
Surgeons can literally hold your life in their hands, and it's important to find the best one that can put you at ease and treat you effectively
You need to feel comfortable with your surgeon. It's important to communicate your concerns and that your surgeon can respond adequately. Surgeons should be willing to go over the details of your procedure and answer any questions that you may have. They must take the time to discuss and address your worries.
If you're going in for surgery, you want someone that knows what they're doing and has a high success rate. Ask how often the surgeon performs this surgery and try to find one that regularly does it. This will give you peace of mind that you're in capable hands.
Your decision on a physician or surgeon can be majorly affected by the insurance plan you have. You may have insurance through employment, your spouse, your parents if you're under 26, or the marketplace if the previous options don't apply to you. It's important to understand how your insurance works to have the full picture of what you'll need to pay for.
Your insurance will have a deductible, which is the amount that you're responsible to pay for covered medical expenses. Some plans have coinsurances, where you must pay a certain percentage of the bill, and insurance will cover the rest. Co-pays state a flat rate for certain services, like paying $20 when you visit your GP or a $100 co-pay for an emergency room visit. Once you reach your out-of-pocket maximum, which will differ if you're an individual or within a family plan, your insurance may pay for 100 percent of covered medical expenses for the rest of the plan year.
If you plan to go to the doctor, need medication or have been recommended for surgery, call your insurance provider or go online to see what your plan covers. You can choose the best doctor for your needs, understand your options and prevent yourself from being blindsided by medical expenses.
Most doctors require a phone call for an appointment, although some may provide online scheduling as well. Be sure to have your insurance card with you when you set an appointment, and to bring it with you to the actual appointment. They need the ID numbers to verify your coverage, and will usually make a copy of the card for their files so you don't have to show it again unless your insurance changes.
When you call, let them know if you're a new patient, as this will require you to complete some paperwork for your first visit. Tell them the reason for your visit, such as your symptoms if you're feeling sick. It's also important to inform them if you have Medicaid and to find out if you need to bring anything to the visit, like current medications or medical records.
From here, the receptionist will likely ask what dates and times work best for you. During your call, it's important to be honest about your symptoms and the reason for your visit. This information will help the doctor treat you and give him or her an idea of what to expect. Your appointment may progress faster as a result, and the doctor can come prepared with a list of options to better care for you.
Doctors see a number of patients in a day, sometimes in 15-minute increments in areas where the physicians are in high demand. This can leave little time for doctors to perform thorough examinations, and they can end up missing certain problem indicators. While some problems, like a cold or flu, can be diagnosed in this time, more complex ailments require attention, which takes up time. Reviews can illuminate which doctors actively spend the necessary time with their patients and which ones are pressed against the clock to meet demand.
Surgery has some more dire risks attached to it, so be sure to talk to your surgeon about the potential issues that can come up as a result of your procedure. If a patient has a reaction to anesthesia, it can cause very serious complications, but this is an uncommon occurrence. Blood clots can be a significant problem after surgery, often caused by inactivity during recovery. Infections, numbness, scarring, swelling and death are all possible, but the likelihood of these issues will vary depending on the type of surgery you're undergoing. Talk to your doctor about your concerns and your risk potential.
Surgery affects people in different ways, but as you begin to emerge from anesthesia, you'll want to alert your nurse to any issues you may have. The nurse will tell you how the procedure went, what effect it will have on your condition, what to expect when you get home and how long it will take to get back to normal. If you start feeling pain, the nurse may give you medication to stop it from getting worse. When possible, it's also advised to move around to avoid blood clots from developing in your legs. This can be as simple as occasionally flexing your knee or rotating your foot.
Some surgeries are outpatient procedures, where people are released the same day. For major surgeries, patients may stay at the hospital for a few days to be monitored and address any concerns before being sent home. Discuss with your surgeon the projected length of the hospital stay and what you need to bring.
Your recovery time and follow-up expectations will vary depending on your procedure. For example, you can be expected to be on your feet within a few days of having your wisdom teeth taken out, but it may be weeks before you have fully recovered from a broken foot or heart-valve surgery. Your surgeon will give you a list of things that you'll need to do during this time, including what medications to take and when you'll be able to get back to work and other activities.
Every surgery will have a follow-up call or appointment to discuss your recovery and allow you to ask any questions about unusual symptoms or changes in your overall health. If you have a major operation, like heart surgery, it's important to make regular checkups with your doctor or a specialist to ensure that everything is normal. Visiting a doctor will help deter infection and verify that everything is healing as expected. These appointments will give you peace of mind about your state of health and ensure that any issues are caught early on.