Professional, friendly and efficient staff. As someone who rents frequently for work their consistency is appreciated.
I love the staff at Enterprise. Very nice and helpful. Will highly recommend. Very great customer service!
I have rented cars from many different locations for over 8 years with Enterprise and all of my experiences were great! When things seem to not go good with a particular car, Enterprise took care of it immediately. The trip I just had from 12/22-12/28 was perfect! No problems with car and the customer service at the greystone location was amazing! When I arrived to pick up my vehicle, everyone smiled and greeted me, thanked me for being a customer and was very professional. I would recommend Enterprise to anyone.
We were in a serious car accident and Enterprise staff went out of their way to make sure we got in a great car at a great price and got home to Charlotte safely. Very courteous, caring, professional service. Maria Hutchinson was fantastic..Thank you.
My experience with Enterprises was a complete disaster. Not only enterprise commit fraud I had to get a lawyer to get funds reversed back to my account. I was in an automobile accident were another driver t-boned me causing me to get a rental for damage to my vehicle to be fixed. Enterprise consultant Matt, brittney, and many others help aide in enterprise taking money from my bank account that was not authorized by me. There reasons for doing so was because supposedly I signed a contract stating that I was finicially responsible if the insurance dis not pay the bill. Well not only did they not give the insurance company time to pay the balance the took it out of my bank account and stated that I would be refunded when the insurance pay the bill....NO! THIS FRAUD. A. I did not sign a contract and when I asked for this imaginary contract they could no produce one. So I had to call my lawyer to reverse all charges made to my account within the same business day. An because they removes this money to my account other bills that came into my bank BOUNCED!!! unless you want an experienced filled with stress, grief, lawyers, and fraud don't rent from enterprise on greystone blvd to think I have rented from enterprise for years but not from this location. I must say this experience has left a bad taste in my mouth.... Distraught customer!!!!
On the 27 of October 2016, I bought a car 2014 ford focus, I talked Jamie on phone 10/26/2016 and made appointment who was very polite and very courteous, he was busy ... he then introduced me to Larry, who also was courteous and helpful. and i purchased a vehicle. my name is Beverly and I will totally recommend them to anyone.
They came to pick me up from my job. They were very friendly and allowed me to leave the car at my job near there location , since I had a tight schedule and could not drop off. I will always use them my my rental needs.
Ashley is awesome. She verified our reservation for our weekend trip to Myrtle Beach, SC in a timely matter. This location is a very busy branch, but Ashley professionalism and customer service skills allowed us the check out speedily without the nightmare experience. On the other hand, when we returned the vehicle it became messy. While in Myrtle Beach a vehicle back into us from a parking lot to cause minor scratches to the car. FYI: if you are the contract holder and you add an additional driver, if the additional driver is driving the car when the accident occur and you do not take out Enterprises rental insurance, the additional driver will have to use their insurance to cover damages. The accident happen in a privately own parking lot, no traffic tickets were issued; therefore, it is considered a no fault accident, now the insurance companies has to investigate to see who will pay. Otherwise, our experience here was ok.
2nd time using hertz....good service...pleasant employees....nice cars...will definitely go back and use them again....two notch rd...trey is the best
Worst customer service ever!! This is the second incident i have had with this particular location! My wife was in an accident and the insurance told her to go there to pick up a rental while her car was being repaired. The manager there refused to rent a car to my wife! I really do not see how Enterprise allows a store to be run under their franchise in such a horrible manner! The other two locations on the same street are like night and day compared to this location! Horrible!