I was a member of their maintenance club for many years and felt very good about the service until now. My unit was serviced about two weeks ago and told it needed freon (R22) so two pounds was added at $132 per pound! The next weekend, when trying to use the system for the first time since the servicing, it would not cool. I paid $69 for a service call to inform me that the compressor was the problem. I called my home warranty and another company came to confirm the compressor problem. Since the system was almost 12 years old, I decided to replace it by a highly recommended local contractor. When discharging the system, the compressor came on. I asked if overcharging the compressor could be the cause of the compressor not working and was told it was a possibility. I proceeded with the system replacement anyway and told they would charge $60 per pound (installed) for R22. I discontinued the Kaminer maintenance plan and question what other costs are inflated for their products.
Jonathon Did very well with asking the questions and concerns that I had. I would refer again to come.
Kaminer Heating and Cooling technician, Johanthan was great, very informative. I have a better understanding and feel more confident about my system after his visit. Charlie W
My air conditioner stopped working on a 90 degree day when my 2 year old was battling a sinus infection and my husband was at work. The first thing I thought of was “call my daddy” from that precious little girl in the Kaminer commercials. I called and was told that if I signed up for the maintenance plan , that they would be able to come to my house within a few hours. If I didn’t sign up, it would probably be the next day before they could come out. As a desperate mama, I quickly agreed to the plan. I was also told that because I signed up, my service call would be discounted by and all labor would be discounted. That was the beginning of the deception. When Jonathan came to look into the issue, he came down from the attic and said, “It’s bad, it’s really bad. You will be better off buying a new unit and the maintenance plan won’t be applicable to you because you don’t have a working system.” So, because I have no experience with HVAC, I trusted what he said and scheduled a time for someone to come out and give us a quote on a new unit. The next day, Mrs. Kaminer came over and I used my lunch break to get the quote. After an hour had passed, she hadn’t even gotten to the pricing due to the sales pitch she had with a notebook full of pictures of employees, their background checks, their insurance coverage…ect. I appreciate that. I appreciate a legitimate business, but an hour? When she got to the reason she was there, another hour and a half later, we had a quote for $6,800. We were told that we had R-22 (the old kind of) freon, which was a lie… its R-410 (there’s a big sticker on the machine) – that we had a 10 seer unit, which was a lie... it’s a 13 seer – that our system was out of warrantee, which was a lie… we have two more months, that the return was too small, which was a lie…I could continue but I think you see the picture. I am a nurse. I live by integrity in my profession. It is a crying shame that people are out to lie, cheat, and steal. I’m pretty sure they would appreciate me having values if I were to ever need to take care of one of their loved ones. Kaminer seems to say “we’ve been around since 1950something” everywhere you turn… too bad people have been misled this long!
Bought a Levono Lap top. Power cord broke. BB Ordered one about 10 wks ago. Wrong chord rec'd. They tried instore chord, blew mother board..sent it to the factory about 6 wks ago - express. Still no Computer. Was told by staff they replace for extended delays. It was a lie. Spoke to mgr who said they do not replace. I have the best extended warranty they offer. Want me to wait God knows how long. Want me to pay $200 dep. for a loaner with no software. Tel call take forever to answer.. Try calling.PC Manager was inconsiderate and condescending. Did not care that I can not work. As a retired exec I would recommend you go anywhere but Best Buy. They have to provide the worst service in the industry. Want proof.. Just call the service number a see how long it takes to get through.If you want more details call me at 803-261-0639. Avoid the mistake I made by stepping into the Harbison store in the first place.
Unbeknownst to me, the installer cut the wooden members of my roof truss without my knowledge and then kept this information secret. I only found out 3 years later when another HVAC company was repairing the unit that Kaminer installed. It cost $1680 to repair the truss!DO NOT USE THIS COMPANY!!!!! They are cheats and liars. I forced them to sue me in order for me to pay them because it took a full calendar week for them to get my new air conditioner unit working when it should have taken a few hours and they refused to reduce the price. They left a part completely off the unit which was necessary to for it to cool properly. They came out and told me that the unit was working properly even though it clearly wasnt. I had them measure the temperature of the air coming out of the vents and only then did they actually agree that something was wrong. The heating elements didn't work that next winter and they had to come replace the heating elements. They lost the key to my house and could not even start until i got home. They damaged my washer and dryer and the access to my attic which is above the washer and dryer. They didn't install the unit properly and the condensation overflowed into the ceiling of the bedroom below the unit in the attic. The heating elements didn't work that next winter and they had to come replace the heating elements. DO NOT USE THIS COMPANY!!!!
Kaminer came in to fix my grandmothers unit who is 76 and the lady told my grandmother the needed to write a $300 "holding check" that wouldn't be cashed the told her she's gets a "free" updated wall thermostat she got charged $35 for. She was told she would only be charged a little over 50 a month and when her bill came in it was $87 when she called and ask why the boy told her the charge $26 that goes to them banking with Wells Fargo.. Not to mention the women cashed my grandmothers check the next day. Will NEVER DO BUSINESS WITH THEM!!!
Everytime I come into the store, they are always super friendly. They give you the most money for your items.
BEWARE! DISHONEST OWNER! Bought a fridge that was broken within a week. Fridge over $500 and had just stocked it with over $200 in food and owner won't honor their so called warranty. Am out too much money for no reason! Dawn at the store is nice but owner Herbert will not even speak with me after saying he would refund me and weeks later, still nothing despite all of my desperate tries of reaching him! Looks like I'm going to have to take him to court to get my hard earned money back. I would not wish this kind of stress and financial loss on anyone. If you are looking to save money on appliances, this place is a nightmare and basically committing fraud. Feel free to contact me for proof as I would hate for someone else to experience this and I will make it my mission to warn everyone until he makes good on his promise!
Came in for a loan to purchase a wedding set and purchased on out of the showcase for MUCH less than a jewelry retailer would have charged! Did not even need the loan and walked away with money left over!