This repair was cancelled way before tech arrived. Got tired of waiting almost 2 months for repair. Canceled service agreement for all appliances and will never by Sears again. Service agreement is worth the paper it's written on when they leave hanging for the simple repair.
Our service man Darrell was excellent. Went above and beyond!! Even ordered a refrig. part we needed.
I have to admit, I am a product of my environment. My Grandmothers both had a Whirlpool Washers from Sears Roebuck & Co. and My Parents had had a Whirlpool too. So when I graduated from college, I bought a Whirlpool from Sears, that was OVER 20 years ago. It is still going strong Today! This was not the first time I have had it serviced from Sears, but this time I set the appointment online. I was given a date and a window of time that the service would take place. Just as promised the Repair man called to let me know approximately when he would arrive (20-30 minutes) When he did arrive, he was Very courteous, personable, professional, knowledgeable and diagnosed the issue immediately. He fixed it, checked other area's within the unit that may need maintenance (a tune-up if you will) and we were back to washing in no time flat. Sears is like Family, always there when you need them.You just Do Not See that kind of Quality or Service anymore.... Sincerely, C Gibson
I was a member of their maintenance club for many years and felt very good about the service until now. My unit was serviced about two weeks ago and told it needed freon (R22) so two pounds was added at $132 per pound! The next weekend, when trying to use the system for the first time since the servicing, it would not cool. I paid $69 for a service call to inform me that the compressor was the problem. I called my home warranty and another company came to confirm the compressor problem. Since the system was almost 12 years old, I decided to replace it by a highly recommended local contractor. When discharging the system, the compressor came on. I asked if overcharging the compressor could be the cause of the compressor not working and was told it was a possibility. I proceeded with the system replacement anyway and told they would charge $60 per pound (installed) for R22. I discontinued the Kaminer maintenance plan and question what other costs are inflated for their products.
Jonathon Did very well with asking the questions and concerns that I had. I would refer again to come.
Kaminer Heating and Cooling technician, Johanthan was great, very informative. I have a better understanding and feel more confident about my system after his visit. Charlie W
very professional and persistent in solving the problem. I have my oven back and that is a gift! Thank you for the service
My air conditioner stopped working on a 90 degree day when my 2 year old was battling a sinus infection and my husband was at work. The first thing I thought of was “call my daddy” from that precious little girl in the Kaminer commercials. I called and was told that if I signed up for the maintenance plan , that they would be able to come to my house within a few hours. If I didn’t sign up, it would probably be the next day before they could come out. As a desperate mama, I quickly agreed to the plan. I was also told that because I signed up, my service call would be discounted by and all labor would be discounted. That was the beginning of the deception. When Jonathan came to look into the issue, he came down from the attic and said, “It’s bad, it’s really bad. You will be better off buying a new unit and the maintenance plan won’t be applicable to you because you don’t have a working system.” So, because I have no experience with HVAC, I trusted what he said and scheduled a time for someone to come out and give us a quote on a new unit. The next day, Mrs. Kaminer came over and I used my lunch break to get the quote. After an hour had passed, she hadn’t even gotten to the pricing due to the sales pitch she had with a notebook full of pictures of employees, their background checks, their insurance coverage…ect. I appreciate that. I appreciate a legitimate business, but an hour? When she got to the reason she was there, another hour and a half later, we had a quote for $6,800. We were told that we had R-22 (the old kind of) freon, which was a lie… its R-410 (there’s a big sticker on the machine) – that we had a 10 seer unit, which was a lie... it’s a 13 seer – that our system was out of warrantee, which was a lie… we have two more months, that the return was too small, which was a lie…I could continue but I think you see the picture. I am a nurse. I live by integrity in my profession. It is a crying shame that people are out to lie, cheat, and steal. I’m pretty sure they would appreciate me having values if I were to ever need to take care of one of their loved ones. Kaminer seems to say “we’ve been around since 1950something” everywhere you turn… too bad people have been misled this long!
Unbeknownst to me, the installer cut the wooden members of my roof truss without my knowledge and then kept this information secret. I only found out 3 years later when another HVAC company was repairing the unit that Kaminer installed. It cost $1680 to repair the truss!DO NOT USE THIS COMPANY!!!!! They are cheats and liars. I forced them to sue me in order for me to pay them because it took a full calendar week for them to get my new air conditioner unit working when it should have taken a few hours and they refused to reduce the price. They left a part completely off the unit which was necessary to for it to cool properly. They came out and told me that the unit was working properly even though it clearly wasnt. I had them measure the temperature of the air coming out of the vents and only then did they actually agree that something was wrong. The heating elements didn't work that next winter and they had to come replace the heating elements. They lost the key to my house and could not even start until i got home. They damaged my washer and dryer and the access to my attic which is above the washer and dryer. They didn't install the unit properly and the condensation overflowed into the ceiling of the bedroom below the unit in the attic. The heating elements didn't work that next winter and they had to come replace the heating elements. DO NOT USE THIS COMPANY!!!!
Kaminer came in to fix my grandmothers unit who is 76 and the lady told my grandmother the needed to write a $300 "holding check" that wouldn't be cashed the told her she's gets a "free" updated wall thermostat she got charged $35 for. She was told she would only be charged a little over 50 a month and when her bill came in it was $87 when she called and ask why the boy told her the charge $26 that goes to them banking with Wells Fargo.. Not to mention the women cashed my grandmothers check the next day. Will NEVER DO BUSINESS WITH THEM!!!