Ashley is awesome. She verified our reservation for our weekend trip to Myrtle Beach, SC in a timely matter. This location is a very busy branch, but Ashley professionalism and customer service skills allowed us the check out speedily without the nightmare experience. On the other hand, when we returned the vehicle it became messy. While in Myrtle Beach a vehicle back into us from a parking lot to cause minor scratches to the car. FYI: if you are the contract holder and you add an additional driver, if the additional driver is driving the car when the accident occur and you do not take out Enterprises rental insurance, the additional driver will have to use their insurance to cover damages. The accident happen in a privately own parking lot, no traffic tickets were issued; therefore, it is considered a no fault accident, now the insurance companies has to investigate to see who will pay. Otherwise, our experience here was ok.
They could do a better job of keeping up with the service records. This is the second time I've had a car that was not serviced. The first one had to take time out of my day to take the vehicle to Firestone to get the oil changed which took 2 hours. The second vehicle I told them when before I drove off of the lot that the service engine light was on. They said it was fine and half way through out 6 day rental the car started acting up. It was putting like it was going to cut off. Also we got a phone call on Sunday we were not due back until Tuesday that the decal for the car had come in and we needed to come in so they could put it on the car. The customer service is great for the most part, but they really need to do a better job of keeping the service records.
I have rented cars from many different locations for over 8 years with Enterprise and all of my experiences were great! When things seem to not go good with a particular car, Enterprise took care of it immediately. The trip I just had from 12/22-12/28 was perfect! No problems with car and the customer service at the greystone location was amazing! When I arrived to pick up my vehicle, everyone smiled and greeted me, thanked me for being a customer and was very professional. I would recommend Enterprise to anyone.
Great staff, however they are short staffed and there is always a long line. Expect 15-30 wait time as a norm. This also includes access to your indoor storage which can be frustrating unless you get to know the staff and see one of them outside. Now I just walk right in and fine my unit. There are camera's everywhere, so my stuff was safe and the facility was clean, but like all UHAULs this one is a time killer.
Just wanted to say that I appreciated all the help 'Tim,' provided when I got my truck from storage. Of course the battery was dead in my truck but Tim provided me with a charger to charge the battery. I was in a time crunch so I was able to get some jumper cables and got a jump from the great employees at Uhaul movement and storage at Fort Jackson! Thanks Tim.
On the 27 of October 2016, I bought a car 2014 ford focus, I talked Jamie on phone 10/26/2016 and made appointment who was very polite and very courteous, he was busy ... he then introduced me to Larry, who also was courteous and helpful. and i purchased a vehicle. my name is Beverly and I will totally recommend them to anyone.
I recently rented a vehicle from Enterprise, and they greeted me as soon as I walked in the door. I didn't have to wait for along period of time, and the team member who assisted me was extremely professional and knowledgeable. Thank you so much and I will definitely be using their services in the future!
We were in a serious car accident and Enterprise staff went out of their way to make sure we got in a great car at a great price and got home to Charlotte safely. Very courteous, caring, professional service. Maria Hutchinson was fantastic..Thank you.
Great group of people. Very nice friendly and helpful.Making reservations was easy and the upgrade was a nice touch. Thank you Enterprise for making my trip wonderful,will recommend to family and friends keep up the great work. 04-13-2015
They came to pick me up from my job. They were very friendly and allowed me to leave the car at my job near there location , since I had a tight schedule and could not drop off. I will always use them my my rental needs.