Gym is not great compared to other gyms I have been to , but not terrible. But customer service leaves a lot to be desired.'Stephanie' hung the phone up on me after I asked to speak to the manager. Oh and the same employee told me I could have "worn longer shorts" when I complained after getting someone's spilled drink on my leg after using the equipment, which they didn't bother to clean. Not like I would have wanted it on pants, either. What a pig.
Read the filtered reviews on Yelp and Google, they're the ones that are true that the businesses flag so that they don't show up. An employee named "Stephanie"...a homely woman with glasses, 20s, uses disgusting language around and insults customers and refuses to do anything except use her cell phone . I have seen members walk up to her and she ignores them outright. I do not suggest this gym especially since they allow low quality staff to continue working there.
This place is a complete joke, the manager is always on conference call and they can't even do what they say they will, I would highly recommend going somewhere else. Don't sign ANYTHING.
Recently Golds Express changed to a Golds Gym and without warning the members that had paid for their $22.00 per month package that included tanning, massage chairs and unlimited guest passes can no longer tan, sit in the massage chairs or have free guest. Funny how the person working out next to me that didn't need all the above extras is now paying only $10.00 per month to do the same thing that I'm doing. I should have been given the option to drop my monthly fees to the $10.00 per month. No communication to the members that had been with them since they opened. I can't even give them a one star because who knows what else will change with no communications. You just accept it or change gyms.