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Service call went well. The technician was very knowledgable and nice.
Unfortunately a piece of our dryer air cent was broken in the process and what is really taking time (three weeks as of this lady Monday) the claims department is the worst.
Now a regular easy service call has turned into a "the consumer is it" and I'm not happy about the claims department one bit. It took a week to hear from the claims department. I was told that they needed a picture of the taped up (now) vent and two estimates which I immediately provided.
Two calls to Sears customer service and various emails to the claim department person and still nothing, it took the technician one second to break our vent and three weeks for Sears and their useless claims department to still have not given us zany information as to what they are going to do to' fix the problem.
Right now I doubt we'll ever buy anythingat Sears.
The repair person obviously didn't read the notes as to what was wrong with the dryer, which was only to replace turn-on knob. He tore the whole thing down, made phone calls and told me he would have to get parts ordered and come back. I should have not assumed he knew what to repair. When I told him the knob was broken, he got one from the truck, put it on and it turned on right away.
This is the third knob for the dryer in less than 18 mos. I now have a metal one, hope this one will last. I would like to see your repair staff more informed and less flimsy plastic parts on the appliances you sell. I didn't buy a Sears product so I am not blaming them, but they are selling them and the protection agreements
Phone: (410) 881-0671
Address: 10300 Little Patuxent Pkwy, Columbia, MD 21044