If you want a dealership with Salesmen who are NOT PUSHY then this is the place to go. They don't pressure you buy or sign anything until YOU are ready, informed and comfortable with it. I asked a billion questions and each time they were patient and explained things in depth to me. I've purchased 3 vehicles from them and my mom bought 1 and so far we have not had any issues with either of them. They pride themselves in quality vehicles and good customer service. They even went to the store to buy my kid some child chips while we were waiting lol. Oh and they offer the highest trade in value for vehicles then anywhere else I've been to in the Springs.
I took my car in to have the sunroof replaced and they caused over $2,000 in damage to my electrical system. My insurance company had to pay someone else to fix the problems. To make it worst, they tried to deny causing the damage in the first place, but the computer proved they did. Beware.
Went there to have a vehicle I was thinking about buying inspected. They claim to check the vehicle top to bottom and front to back. They had the car for an hour and once done came and told me that one interior clip was busted and the driver side fog light was cracked. And that was all that was wrong with it or needed attention. Well, they missed simple things that I'm guessing most car buyers wouldn't think of double checking. Especially after having a shop do a pre purchase inspection. Like fluids, oil is nasty and trans fluid needed changed. Engine and Cabin air filters were caked with crap. These are things a pre purchase inspection should catch. They also don't pull Carfax as they would have mentioned how the accident repair looked(main reason I brought it in there). So it appears that all they do is drive it around the block and glance at the vehicle for broken clips. To top it off, their website says $49.95 for this inspection. Once completed I was charged $85.
These guys got my purchase done quick and easy. Got me a great interest rate I never expected plus a great price on my beautiful car. They were not high pressure and were just real with it. I would do business there again anytime.
If I could possibly give no stars I would. They sold my mom a car for my daughter, told them they stood behind their cars. She took the car home and parked it until we could come from out of state to pick the car up. The car was driven 4 miles since purchase. It started to leak oil. When we went to talk to Rick about this. He was a volatile human being. He was very aggressive and would do nothing to help us. He was combative with my mother and father who are elderly so I got in the middle of him and my mom as he was calling her a f*g b*h and screaming in her face. He then started the same aggressive yelling at me and touched nose to nose with his grotesque spit all over my face. I pushed back to get him out of my face and he punched (closed fist) me in my face. I naturally slapped him back. He then threw his phone at me and called me names. We have 5 witnesses and video that shows his behavior. He claimed to the co-owner (his brother Doug) he is somehow a victim because he punched a customer and got slapped back. Very sorry excuse of a man and business. Our mechanic has confirmed that there is over $3,000 worth of repairs that are needed on the car and that a lot of things were done to the car to make it 'presentable' for sale. Be very very careful if you even consider buying anything from them. If so pay a mechanic for a full inspection. Doug was a sweet talker that took advantage of my mom and stated clearly 'we stand behind out vehicles', which obviously was a lie. We will warn everyone possible and we will file complaints with every imaginable regulation board we can.
I love this place. They make me feel comfortable regarding my car even though I know nothing about car repairs. And they do free towing in the city too. Alan helps me understand what the repairs are and why I need them on my car. I appreciate this place because most car shops over charge but NOT Joe's. Plus they are local family owned! I don't mind spending money there for windshield wipers or brake lights because they are local. Oh! And they call you to remind you when your car is due for maintience. I appreciate their follow up and they make sure I walk away feeling confident about what I am purchasing. Thank you Joe for having an honest car shop that acts with integrity and puts customers first.
I had been thinking about getting a car for a while. I test drove a few but just wasn't what I was looking for at the time. A 2015 Buick Verano showed up on their lot, I inquired about it, they were accommodating with a time to come check it out. The price was great and I was finished buying in about an hour. Rory, Tim and Mark did all the work and it couldn't have been easier. They even got me a better interest rate than my credit union offered me!
The people here have made me have the best car buying experience i never could've believed was possible. They are so helpful and kind and even after you get the car they go over and beyond for them. They are amazing and i will never buy a car from anyone else.
Reuben bent over backwards to make our purchasing experience a great one. When we bought a Jeep from them, they did an excellent job with making sure that everything was in order. I highly recommended them.
About to take them to court. Very bad experience expect to be taken off Monday am posting at 337 PM on Sunday.