What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
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When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
My husband brought his Durango in to have his rear brakes looked at...they fixed the brakes just fine, but let my husband know that there was a slight leak in his power steering pump. Within two days the power steering pump was pouring out fluid. Seemed strange to us that there was never a visible leak (underneath the truck after sitting for lengthy times) until after they told us there was a leak. We gave them the benefit of the doubt, and chalked it up to coincidence. We then brought my car in, paid $50-something dollars for diagnostics on the front suspension. We were informed at that time that the control arm was bent, and they wouldn't be able to diagnose anything else until after the control arm was replaced, but they would call me after they put it on to let us know if they found anything else wrong. Fine. I brought them my car, they called me a few hours later telling me they replaced the control arm and aligned the car-it was ready for me to pick up. I ask them if they checked to see if anything else was wrong, the person I spoke to said yes, and they found nothing else wrong. I pick my car up (the bill was $475+ tax) and within 1 mile the car starts making a loud vibrating noise and the car pulled horribly to left (it pulled slightly to the right before the control arm was replaced). I had my husband drive it, and he said to call the shop. I called, they had me bring the car right back. They lifted it up and looked at it. A different mechanic from the one we normally spoke to took my husband for a ride and told him the wheel bearing needed to be replaced and then the car should be realigned. We were also told that the vibration is from my rotors being warped. I asked why these things weren't diagnosed when I paid to have the car DIAGNOSED, I simply received a shrug, and the quote for the wheel bearing - $375. Wow. Ok, so I bring my car back to have it realigned and am told that something else is bent and that is why it cannot be aligned. Wait, what?! Why wasn't this seen the first time you aligned it...after you replaced the control arm and re-aligned the car?! I don't think they ever even aligned it. Don't you test drive the car once you have repaired it? Why couldn't you feel the pull to the left and the busted wheel bearing? I'm lost. I am sorely disappointed. I feel like we have been jerked around and treated like we are idiots.
BEWARE the malicious warranty service at Springs Auto & Truck Service Center.A couple years ago SATSC put a Jasper rebuilt engine in my truck, but it later needed replacement, covered by warranty. They got the truck in April (2013), and granting the tests they needed to run, it still took months. Periodic contacts seldom got responses from SATSC, and by 3 months I was pressing them about its progress. After more delays, and a visit I made to the site, they told me to come and get it. When I got there, they really didn't want to talk to me at all.I spent a lot of time since then repairing and re-assembling the mess Springs Auto & Truck left me with. Now that I think I'm done, here is what I found:•The timing was set to about 10° AFTER top dead center.•The carburetor bolts were barely attached and I had to repair a vacuum leak there that was causing an idle around 2000 rpm--no way to avoid noticing it.•I had to replace several bolts missing from the engine compartment.•At least four cover bolts were left off the bellhousing.•The temperature sending unit was missing and its wire was bolted to a ground.•The throttle- and choke-cable bracket was attached with only one of its three bolts--the loose one under the carburetor. The other two, which should have been bolted under the coil bracket, were dangling free and the bracket was shaking around over the top of the coil.•The ignition module was **zip-tied to a heater hose** and dangling beside the bottom of the engine.It was pretty clear to me that Springs Auto & Truck was showing me what they thought of my warranty work and my expectation that after a quarter of a year they would have my vehicle ready. It was openly insulting treatment--purposely shoddy and even dangerous work. Be careful with these people.
AVOID THIS PLACE AT ALL COSTS UNLESS YOU WANT TO GET RIPPED OFF LIKE US My wife took her 97 f350 in because it was leaking diesel on the top of the engine.Was told by the Ford dealership the repair would cost 250$. Went here and they did a fuel pressure test and said its the fuel pump leaking. At this point its leaking pretty badly so she decided to trust them instead of driving across town with a fuel leak on the engine.They repaired the fuel pump at a cost of $720+ 550$ of that in labor alone- next day we get back home to far south of pueblo and its still leaking.Wife takes it back up there and they run it for more then 45 minutes - then spend the next 2 hours working on it- my wife is told its just weak hose clamp and it was leaking from the hose. Told her that as a courtesy that they wouldn't charge her for the hose clamp or installation. They never had her sign off on the repair or approve it like there Phone line says when you call in /are on hold. When i called about it the lady i talked with had no sympathy whatsoever - no concern that there negligence could have resulted in a fire And did not have the part they replaced even after my wife expressly stated her intent to have the old broken part. AVOID THIS PLACE AT ALL COSTS UNLESS YOU WANT TO GET RIPPED OFF LIKE US
I've been going to this shop for year each time my wife's or my truck needs any kind of repair outside of my scope and always enjoyed the service. However, my last visit will be my last. They damaged my truck by dropping it off a lift. No big deal accidents happen. They take a week to fix the damage causing my family to be inconvenienced. You know what they offer me for all the trouble. A 25 buck gift certificate if I return. It was there labor that caused the damage and not even a discount on that. The rude manager told me that if the damage didn't occur that the labor would still be there and I replied no s*** and I would be happy to pay it and I would of had my truck a week ago. When the tech that dropped my truck called me he never even said sorry. I've referred a dozen people to this shop because I felt they always had the customer in mind. However they showed their true colors today! Don't go here if you're looking for a shop that care about their customers!
Very friendly staff. Got me in quickly. Excellent job. Called them at 12:30 got in at 3:00. Convenient location on Fillmore. Easy to find.
These guys are very nice. I moved here from California and after being with my previous mechanic for ten years, I get the same good feeling from this group. They are honest and helpful. I definitely would recommend them.
They took care of my mother in mid 2017 when I couldn't finish an alternator R&R on her Ford Focus Wagon due to personal circumstances. Thanks Gents!
they are honest and very professional they walked me thru the whole process telling me and showing me everything they were doing, I highly recommend them to every one
fantastic service and was very friendly thank you for being so quick and coming out when we needed you after our car over heated
Wonderful team to work with. The best prices around with a very efficient schedule that worked great with mine. They also have a great staff who is very kind & accommodating.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.